Nevada State Bank | Warm Springs Branch

"Here comes an 11 year review in the making of this branch specifically, not the other MUCH better ran branches. We are certainly on the upper division of clients this bank has as our business has relatively high volume, and have been loyal to NSB since the beginning. I chose to read some of these reviews before I posted mine, and I find it interesting how many complaints about the same people yet they still are in place running their customers out the door and to other branches. To add to that pile of reviews, Carmen (the branch manager) is probably the worst representative of a company that could ever be put in place. She has no care for customer relationships, finds no value in the length of a relationship, and her only care is if her picture is still on the wall. Leyda I am not entirely convinced is even real. I have been in that branch since her first day at that branch and have seen her move positions to finally the one she is in now and I am still not convinced she isn't a robot. Just like robots, she has no emotion and no way of reading the room or the conversation. She repeats what she is told and doesn't seek any way to be helpful to the client in any way. To put it clearly, it is the equivalent of the little chat bot you get to talk to for support before you actually get to talk to someone. We will not be moving banks as this does not represent all of NSB and their offerings, but this branch for any type of business is an absolute NO. Since moving branches and dealing with competent and timely bankers we have have nothing but positive things to say. At this branch as long as Carmen tosses out a treat or two from her office all is well I guess."

"I have been personal and business banking with NSB for almost 20 years. We switched to the Warm Springs branch about 10 years ago. We are a fairly large contractor and carry a sizable bank balance. The long and short of this is the branch is impossible to deal with. In all of these years we have never had a check bounce (on either side), insufficient funds nor any other negative banking issues, yet they offer nothing but the barest of benefits as though we are a new account. The staff is unfriendly and unhelpful, specifically the bank managers Carmen and Leda (I apologize if misspelled). When an issue arises you will be met with one of two responses…the back office said so or you can take your business elsewhere. I think that is exactly what we are going to do."

"Been with NSB for over a decade. Carmen is such a horrible manager as she never calls you back or responds to emails. I’ve had business accounts with them since 2006 and I’m finally closing out all accounts this week. For them to still put a 7 business day hold on a check I had deposited it a complete joke."

"Upset with Nevada state bank I feel I've been wronged and put in business hardship I've plead my issues to Carmen at Nevada state bank her response too bad so sad for 7to14 day for unnecessary holds on checks we can't make payroll,pay bills or buy parts on time yet I'm still charged insufficient fees.I deposited a check on Monday last week it's Monday the next and still no funds available I called insurance company to track check for funds they said Nevada state bank cashed check on Friday and funds should be available. Called bank to complain. Card services stated that funds would not be available. Because of hold of funds. It's bank policy to hold for no reason. I filed complaint with card service they agreed that there is personal issue with Carmen in poor management they filed a complaint on my behalf I've also called district manager Donna to complain against management, Donna stated that in careful words! you basically have to have a bank roll or wealthy accounts and small businesses are not welcome unless financially set. No help from district management on unnecessary holds on funds I've tried other locations for help they agreed that a personal hold against my business is blocking my account at other locations and also agreed that there is a problem with management at the Henderson location. I would not recommend this bank to anyone that has a business. They just don't care about financial hardship they put you through "she said too bad so sad""