The UPS Store

"This place deserves zero stars. They are fraudulently charging people to accept Amazon returns. Returning to Amazon through UPS stores is free per Amazon. When confronted about this, the owner becomes belligerent and yells and screams in your face. Amazon is aware along with UPS corporate. Be very careful if you try to use this location for your returns or any shipping needs. Edit: it’s amazing how they just copy and paste a response from a different post without actually making sure they were responding to the actual person that that happened too. Mine experience was different then the poor lady who you verbally attacked, I witnessed it happen. And to address charging… why is it when I take my Amazon returns to ANY other UPS store, I am never charged? They just take my package and then I’m on my way. And amazingly, my returns always end up back to Amazon. I get times are tough, but STOP SCAMMING PEOPLE. If you can’t make ends meet in your run down dead fish smelling store, then find something else to do, which hopefully doesn’t involve interacting with people. Your reviews lately speak for themselves. Do better."

"If I could rate 0 stars, I would. Let's start with the fact that they tried to charge for an Amazon return in its original packaging. Despite it being free through Amazon prime. Then they advertised an envelope for 3.99 on the shelf. There was a stack of over 20 there. When we got up to the register, the "manager" came out, and magically, it went from 3.99 to 4.49+tax. So our free return was going to cost around $5. When I raised issue, the manager started raising his voice, interrupted, and eventually kicked us out. He refused to process my return without paying him extra money under the table. Shady business and will be reporting to Amazon, UPS corporate and the BBB."

"Last year the store was open late they were friendly and helpful. One year obviously makes a difference because this is the least helpful UPS Store I have encountered"

"If there was a star 0 that’s what I would be giving, I entered the store today to return merchandise that I had bought on Amazon, I just had open heart surgery a few weeks ago. , I’m not really good with the computer, and I asked her if she could help me, she responded you do it, by then I was upset , being that I asked for help. I know I was a little upset and I called her a little monster. She walked away and told somebody else you can help her if you want to., while the girl that came to help me, she did help me, she wasn’t very polite, but we got it done. What I’m trying to get to is that these young people know what they’re doing with all this new technology , and somebody like me it’s like why can’t they help? I’m sure the girl has a grandma a mother, a great grandmother, i’m not sure if it’s part of her job, but I would think so. It sucks getting old but we all get old!!!"

"I recently stopped in to get some papers printed and laminated. First off the price came out to $32. I only had 4 papers laminated and then 8 copies with no lamination. Even though the price was a little high, I payed anyway wanting to make sure my prints came out clear. The prints that where laminated by UPS came out perfect but the regular copies had a blue line going through my print. I spoke with Keith a current employee 07-26-2023 and he refused to look into the situation and immediately tried to charge me for a re-print. I am extremely disappointed and dissatisfied over something that would cost a huge company Pennie’s they are sticking it to us consumers. I would advise to stay far away from this place if you need anything printed and want good, kind customer service."