The UPS Store

"Closed on Saturday at 4 pm. Not at 5 as website stated . Please correct operating hours"

"I went in to drop off my box two weeks before and I selected 3 day select delivery.And my box got stolen at this property.Because it showed on my end that the origin scan was at this store and after that there was no movement on that box.My box had some original documents & $900 worth of stuff.When I filed the claim, investigation department told me that most likely the box is in the facility but they were never able to find it for me.I went in to the store and I asked this lady if she can tell me where my package is and she straight up told we can't do anything. Please don't send your valuable items through UPS because God forbid if UPS will lost it they not reimburse you at all. They have employees working inside who stole their customers boxes and UPS takes no liability for losing your box what so ever."

"I'm truly shocked on the low score for this place! The customer service has always been Top Notch for me. They move the line quickly, they don't get annoyed with all the Amazon returns I bring in every week. They're very helpful with a smile and always print me out my tracking labels all the time without question. Alexa is always so helpful with my returns and gives me the advice I need to make sure I'm shipping my packages the right way. Only UPS store I would use."

"First, I must say that my package was delivered safely, so I'm happy about that. Although much of that credit goes to larger UPS delivery organization rather than this individual store. I found the $100+ price for ground residential delivery to be a bit excessive. But I reluctantly paid because I was away from home and the package had to go out. I later reviewed my receipt and found that the 9 lb 1.2 oz package had a "42.00 lb billable wt (dim wt)." I returned to the store the next day and asked an employee about this difference and he could not explain it but seems sympathetic, so he agreed to have the manager call me when they arrived. I've yet to receive a call from that manager. A week later, I called the store and spoke to the assistant manager. He explained the concept of "dimensional weight" which sounded bogus to me, but I'll acknowledge is a valid shipping concept in the industry (that seems to work to the advantage of the shipping company). He then proceeded to tell me that the dim weight didn't matter and the price would have been the same regardless. So I received the service that I purchased, but I have concerns. 1. The price seemed excessive, but seems to be UPS standard. 2. Front line worker had not been trained to explain company pricing. 3. No follow-up by manager. I fault myself for not understanding "dimensional weight." I encourage anyone shipping larger dimension items to understand this and minimize package size to minimize cost."

"I wont discredit any other reviews posted on here but my experience has been overall pleasant thus far. When I call to find out if packages have arrive (often have poor tracking with sender) the staff is always helpful. When I walk in they have my PO Box number memorized and grab my mail. The package text notification feature is a great addition, only had a few occasions where it didnt work. Not a deal breaker. I would highlight names of staff that Ive had good experiences with but dont have their names outside of Tanner, Chris and one other girl. I'll update this when I go there next."