The UPS Store 10170 West Tropicana Avenue, Las Vegas, NV 89147

"This place is the worst. They don’t honor UPS benefits of having a mailbox with The UPS Store. We ship from multiple cities and states and always get a discount because we have a mailbox with UPS. Then he wanted to charge us parcel charges for a letter that weighed 1.5 ounces"

"HORRIBLE CUSTOMER SERVICE EXPERIENCE TODAY!!!!!!!!!! I took an HOUR of my time to prepare Amazon returns before bringing them in ~ putting items and bags AND printing the QR return codes. It was an DISASTER! My husband initially went into the store as I just had surgery and have difficulty walking. He returned with two items. ALL items had been accounted for, bagged (not needed but done anyway) and had QR codes. SO, I HAD to go in to get this taken care of as there was an obvious mistake. Then, the saga begins....I was told that "printing is old school and my Dad is the owner and that what he does. It doesn't help us, it confuses us. Too much paper!" WHAT?! Then I asked why I've returned with printed QR codes at this store for years with no issue. Further, do they think that everyone has an smartphone for a QR download? If Amazon didn't want them printed for return, why would they offer this option? He just kept arguing and insisting that the "phone" was only way to return. SO RUDE. They totally messed up the return, and had to redo it with MY help for a 2nd time! I hobbled back to the car to get my phone since that's what they said they needed for the return. So, not only did they 1) mess up the order, 2)they inconvenienced to do it again on my phone because it was best for them 3) this process took 25 minutes of MY time while standing after surgery. Been coming here since they opened. I won't be returning to the UPS store at Tropicana in the Smith's shopping center."

"We went to a different UPS store first & they said we could not prepay for our package to be returned. Ramin Tabrizi took care of us no problem. Ramin was very professional & helpful. This is our new Go To UPS store!"

"I've returned lots of Amazon packages and even shipped one package out to my aunt in Indiana and never had an issue with any of the staff. The guy who seems to be the manager during the day is always pleasant. Unfortunate to see all these one star reviews. I'll keep going here though. It's conveniently close to my house and next to my Smiths."

"First and last time coming to this location. Dropped off some returns and one of the boxes happened to come untapped. She said it would be 2 dollars for a strip of tape. I questioned it because that seems ridiculous, and honestly had she just said it was the policy I would have just moved on with it. But the attitude that she threw at me about almost closing and not making any money off the return was absolutely uncalled for. It’s not my fault you hate your job. Just be aware of what you are walking into."