The UPS Store

"Beware of the awful customer service in this store! When I dropped a return today (a small box), the clerk told me that they charge $2.00 for taping. I explained to her that has never happened before to me; she refuted saying that they always charge. Because of that I informed her that I was taking the package and as I was about to leave the store, another employee came in front and said "OK, then take it" (paraphrasing), very condescendingly. I replied that with that money, I could have bought a roll of tape and do the taping myself. (What's going to be next, a charge for scanning?) I went to a different UPS store location and the treatment was like night and day: no questions asked, they accepted the package and gave me a receipt. As I'm reading the latest reviews of this store, it seems that this is not the first time this kind of incident happens. Whoever is holding the franchise of this location should lose the franchise and these employees should be fired."

"I needed to return an Amazon package and it was in the box but I did not seal it as I was running out the house in the morning. They wanted to charge me $2 for a piece of tape (that costs them maybe a nickel). I frequent that location almost every week and they would not give me a piece of tape. I will never ever go back there again ."

"Whoever owns this store needs to wake up and start watching their security camera footage. The manager Nick is a laughable manager. The service is disgusting, some employee who came back after a 4 month leave doesn’t know customer service if it bounced into her. To NEVER ship a Christmas package and to blame everything else under the sun besides themselves is sickening. Have your owner contact me, they need to be aware of their employees. Corporate UPS is being notified and reporting this store. Update, how miraculous that we get a phone call the next morning saying that the package is on the way. Our call with Nick was around 6pm, and the new tracking info shows it was picked up at 9:09pm. So did they find our package at the store and again pointed fingers at ups delivery. We have filed a complaint about the store. Also as advised by consumer affairs they said if anyone else has an issue with this store to start reporting them. UPDATE: First off if this is the owner Carrie, then why don’t you reach out to your customer who also was lied to by Nick. Why did you guys call back to tell my husband he will be getting a check for the issue, then another call to take back the previous call. You NEVER address anything, and it is ok, we filed a complaint with UPS store customer complaints. We are escalating this and will make sure every complaint on here is address with them as well. You should really take a look at all your negative reviews on here, it’s embarrassing. But thanks Carrie for hiring rude employees. However actions reflect your leadership and carelessness. With this type of customer interactions and complaints this store has no longevity."

"Great customer service at this UPS store! Carrie went above and beyond to help me return a computer case to Newegg. I really appreciate the help with getting this defective item sent back to the retailer. Thank you!"

"Wow just got amazing service and courtesy from Nicholas who notarized my passport without a hitch and took less than 1 minute. True neighborhood asset. Unfortunately the other reviews aren’t so kind to this place so I guess it depends who you get but my experience with Nick has been great. I’ll gladly drive 3 minutes extra to go to this particular UPS store each time I have to drop off a UPS package now just so I can return the favor. Thanks Nick!"