Verizon 44 Makala Boulevard, Kailua-Kona, HI 96740

"If I could I would leave zero stars because the customer service was soo bad. Do not recommend anyone coming here. They destroyed my credit score. I got yelled at multiple times and everyone refused to help me even though I am a customer."

"Every time you walk in you feel like it's a like a used car lot with the salesman swarming in trying to make a sale. Then you're paired up with a salesperson and then the fun starts. Verizon has taken any authority the sales person has about your account away from them. The person I had couldn't even give me a quote without going back discussing it in secret with a higher up. Then they tried telling me that prepaid and postpaid accounts are different speeds and that would justify the higher price per month."

"We needed a dual sim for travel and was told by the store agent that our current phone was not capable of having two sim and we were advised to buy a new $800 Samsung Galaxy phone. Because the phone was locked by Verizon, she wasn't able to activate the second number on e-sim for 60 days. We were advised to return in 60 days to add the e-sim. However, once we returned after 60 days, we found out that we had been sold a phone that was only capable of one sim, and we were unable to return the phone as we had passed the 30 day return window. We were very upset, and the manager advised us that their service agents receive no training on their equipment, and it was up to the consumer to be aware of what they were buying. We were sold a useless product that we did not need and have no recourse. I spent two hours on the phone with Verizon Customer Service and the customer service agent told us that she was going to recommend that we be able to return the phone after the 30 day window, as the sales agent misrepresented the product. She said she was going to speak with corporate about this and get a recommendation. Nothing has happened after 2 weeks. I will never use Verizon again."

"This was my second visit to this location in Kona. The first visit was several years ago & could be considered mediocre at best. That visit resulted in an iPad purchase because the iPad I owned, had a battery that was dying. I was not able to wait for one with a larger amount of memory to be ordered, shipped and delivered due to the new models being in high demand. This visit was very disappointing and although I was not expecting to make a purchase today, solely because I had entered the store a mere ten minutes before closing time and would never ask anyone to stay late on my behalf. Vincent, mid sentence talking to me, made it known, not to me, but to two other people who walked into the store behind me that they would not be helped as the store was closing in 10 minutes and he was busy with someone else ahead of them but rudely asked what they were there for. Please understand that I did expect to be greeted with some basic level of courtesy, if not greeted with respect as I entered the store but was almost standing in front of this person before he acknowledged me. My entire intention was to leave the store with accurate information about the current Verizon promotion as advertised on television and be able to see what my current Verizon service plan is and if it will qualify for the promotion or not without having to spend any length of time trying to figure out what my bill said compared to the promotion. Entering the Verizon store, an employee with a name tag stating Vincent was sitting on the left hand side of the counter and a second employee was sitting on the right hand side of the same counter with what appeared to be another customer being cared for. **Note** I can only hope this store has surveillance cameras with audio. If so, please accept this as my written permission to both review and publish any videos that you have and want to share of my visit to compare my written experience to the video. My recollection is the best but I should have recorded the interaction myself. My question to Vincent was about the current Verizon promotion being advertised on television with regards to a new iPhone and Apple Watch. I asked for the details of what the promotion was and if he could help me understand what was being offered in the commercial. It was then that the questions began. Am I a current customer? Yes, I answered. What is my phone number? It was provided. Do I have any id. I don’t always carry id but do carry a phone with me plus credit cards that have my picture on one as well as cash. Please remember that I am in a Verizon store to ask a specific question and have it answered. I asked what those questions had to do with my request about the current promotion and if this was a Verizon company store. He replied yes, it was a Verizon owned store and the other employee began to help him with where to find the answer. He took the cards I gave him and scoffed at them. It was at that point, I had had enough. I took my cards back looked and him and let him know that the other people were going to be able to take me place because my purchase would not be made at that location EVER. I left and have no plans to go back. The other people did get what they needed. I saw them while sitting on the bench talking. They were able to get the pin to port their phones to T-Mobile. Who knows, I might just follow them to T-Mobile too."