The Home Depot

"No help on the floor to answer my questions then go to front only to find out zero cashiers. Lady at pro service yielded out and pointed to self cash out. Maybe you can raise your wages paid to get a staff."

"I came for weed control film and black cinders. The weed control film was more than I needed, but the price was okay. The cinders were too expensive for my needs. We will get some rocks and make it work around century plants. It was nice to be back in Hawaii to go through Home Depot. I found what I wanted. The prices are good. I prefer Home Depot as my first choice to find what I need for home improvement items, cleaning supplies and garden needs. Home Depot is a great place to shop!"

"We bought appliances, carpet and countertops thru this store for a condo we just bought. Other than the diligent assistance of Kim in appliances, our experience has been terrible. We specifically purchased in stock carpet to ensure we didn't have to wait for a special order. We were insured more than once that our carpet would be cut, labeled, and ready for the installer to pick up. Installer shows up and no carpet! Out of stock, and now we are waiting another 2 weeks for it to be transferred from another island. Calls are NEVER returned as promised, so it's a 30+ minute process to get anyone on the phone when calling in. They have over $11k of our money, and after a month, we only have appliances. No carpet and no countertops. If you are used to mainland Home Depot...this is not the same! Plan on following up on EVERYTHING because they don't."

"Truly abysmal customer service. They ghosted me for TWO DAYS that they told me that my washing machine would be delivered. I just sat around. The store never answers their phone. I’ve been calling for two days. I feel disrespected, ignored and uncared for. I’ll never shop at Home Depot again, they don’t care about their employees or their customers if this is how they allow their locations to be operated. I’m understanding that there are staffing issues due to the pandemic and the island location but overpromising and underdelivering is NOT the answer to these issues."