McDonald's 75-5729 Kuakini Highway, Kailua-Kona, HI 96740

"Stopped by to grab some French fries for a starving toddler, the wait was like nothing I have experienced before. After waiting about 15min in the drive thru line, I decided to park and go inside where I waited for another 15-20min, easily! Couldn't believe it. It is a nice dining room."

"First off the woman that took my order and took my payment was RUDE as hell. There was a truck that was SO LOUD behind me I could barely hear her on the speaker and I know forsure she couldnt hear me because she got my order wrong for my 6 yr old daughters happy meal. Gave her a large fruit punch when she needed a small. At the window when I went to pay she also gave attitude because I told her "what was that?" After she told me something and the truck behind me was SO loud, she then got bothered and rudely said the total and gave me a dirty look. I gave her my card and just kept eye contact with her. As Im watching, I see her and her coworker who was getting the order put together miscommunicating and she was even giving attitude towards her. I tried fixing the drink order but it was too late because they already made it. So now that I am home. I open up my #3 thats suppose to be a double and its a regular quarter pounder AND I was charged for it. Then my fries are so overcooked, they are all dark and crunchy, i threw most of out and ate what I can that was salvaged. I did not call them because I dont even want to deal with that lady in the drive thru again. So damn rude. If you are having a bad day learn to keep it at home. Check your tempermant just because someone asks for clarification and cant hear you over the loud truck that was directly behind them. Didnt even bother to have any enthusiasm at all. Smile and you would feel better."

"Not sure which is worse. The customer service or the nasty food. That breakfast is some of the most disgusting cr ap I've ever eaten. Well, I took a bite and threw it away. They should tear this location down and build a park. I would never recommend coming to this location. You will thank me later."

"Super happy to get the spam big breakfast! It was delicious! Drawbacks: dining room is closed. No spam sandwich so ordered sausage biscuits but received mcgriddles"

"Lobby closes at 8pm, drive through closes at 10pm. The manager and staff are super nice. Food was hot and made to order. Plenty of parking and seating, indoor and outdoor. Use a kiosk to order or mobile order mostly. They also have a drive-through and locked bathroom. No refills for soda, but their prices and specials are pretty comparable to the continental US."