West Hawaii Medical Group: Mc Elroy Joy A MD 77-311 Sunset Drive, Kailua-Kona, HI 96740

"I made an appointment for a biopsy , two assistants fuzzed my arms with liquid nitrogen and told me I had to return at the and of the week for the biopsy. The bill for a new patient was $564 ! I went elsewhere for the biopsy and was unimpressed."

"UPDATE: She misdiagnosed me. I went to a different doc and it turns out I have excema and no allergies. I went to this office for my first time to have a rash on my arm checked and a skin cancer check. My GP thought my rash might be psoriasis. The NP came in, took one look at the rash and said I was having an allergic reaction and would need to start steroid injections right away. I told her that the rash had been there for many months without changing shape or size and that I'd rather identify the allergen and eliminate it instead of starting steroids if that was my diagnosis. She asked why I didn't want steroid injections, when I paused to respond, she interjected and said "You don't even know, do you." in a very condescending way. I opted not to receive the injections and do an allergy testing with my GP instead. When it came time for my skin cancer check, she had me undress right in front of her. She didn't turn around or leave the room which made me uncomfortable. For the check, she ran her bare hands over my body very quickly (it reminded me of a TSA check or something of the sort). She did not use any lights and had me standing for it. It took at most, 1-2 mins, which I felt was not thorough enough. I am almost 40, I have skin cancer in my family on both sides, I was born and raised in Hawaii and swam competitively for most of my life, and have had countless blistering sunburns. The entire appointment lasted under 10 mins. I left feeling uncomfortable, not heard, and as if my concerns were not addressed in any way. I will never go back."

"Saw nurse practitioner for 2nd time but when she walked in, acted like it was my first time (had my chart). Wanted to give me same cream I had already used. So, gave me anti fungal prescription. I was asking if this would take care of it. I asked if these treatments would be covered by insurance. Said I’d have to contact my insurance. I was concerned about how long to determine cause & the cost. She got angry & said I didn’t have to do anything. Very rude! Did have assistant take swab of area. Referred me to Dr McElroy—month away. Ms Kemp did not show concern, caring for me. Wish I would have seen Dr. McElroy. Big waste of my time & possibly my money."

"Terrible bedside manners from nurse practitioner. Will not be going here again due to her. I saw Dr. Mc Elroy a long time ago and I remember her being very kind and professional. Her nurse practitioner does not reflect that in any way whatsoever."

"Showed up a few minutes early for my 3pm appointment, was rushed in the door, paperwork shoved at me and taken back to a room to fill it out. Not a full minute later the doctor came in. She did not even actually examine the problem I came in to have checked out, just wrote me a prescription without even reviewing my paperwork (which would have informed her that I was pregnant - perhaps a crucial bit of information to know before issuing a prescription?). The pharmacy called to let me know they were out of the product she prescribed, that they had called her office to get a new prescription issued and would be in touch when they heard back from the doctor. They never did. Giant waste of time."