Raley's Pharmacy 1075 North Hills Boulevard, Reno, NV 89506

"This pharmacy at North valley's is an absolute joke. The tech Ishmal doesn't listen to the customer and has made me and my wife wait unnecessarily on multiple occasions due to her looking up the wrong information and not taking the time to search for the correct information. She does not seem to care at all about the needs of her customer. Today was no different, I had surgery today and required pain medication from the surgery. We called in at 11 am and was told it would be 30 - 45mins by Ishmal. Then, my wife went in to the pharmacy to pick up, at 12:30pm given more than enough time for them to have it ready. Then she was told that the pharmacist had to "count" the meds and would be another 30 minutes. Mean while I am going on 3 hours over due for my pain medication. My wife the returns to get the meds after we received a phone call stating the medication was finally ready. She walked up to the counter, to techs were on the way put "lunch" at 1:25 pm. Neither tech took the 2 mins it would take to get the medication to my wife and get me the medication that is now 5 hours over due. I am at home and in pain from a surgery and this pharmacy has no compassion for its customer. Absolutely the worst experience I have ever had with a pharmacy. The management and pharmacist need to be let go along with the staff and replaced with a team that cares about the needs of people. I will continue to shop at the this pharmacy and document the terrible interactions will receive until something is changed. Just ridiculous professionalism."

"The one pharmacist was very nice. That was it. The techs need to be trained or just fired. You can't teach kindness or patience. Two of them obviously need to find another line of work. If she makes one more rude comment, I will put her in her place. It's absolute uncalled for. It's not like she can't make her salary elsewhere. Further ire this old lady tech, dumped my drugs out and handled them with filthy fingers after touching money! Sickkkkkkk"

"While my husband stood in line forever to get his prescription, I found a bottle of wine and wanted to pay for it when my husband received his prescription. The gal that waited on us told us they cannot accept liquor and prescription payments at their counter because “they don’t believe in mixing liquor with medication “ I said what? That’s not their business if we want to do that or not. If she would have just said they don’t have a liquor license then I would have gladly understood and taken the wine to the front counter. They need to get another team there!"

"If you are able to avoid going to this pharmacy, YOU SHOULD. ABSOLUTELY UNDER NO CIRCUMSTANCES WILL I USE THIS PHARMACY EVER AGAIN. Even if I have to pay more to go somewhere else Today my prescription was submitted while I was in recovery from my ACL repair around 3:30 pm. My husband got to the pharmacy just before 6 pm to pick up my prescriptions. Once he was there, they made him and 6 other customers wait for 30 minutes to get their prescriptions (of which during this time my husband says that it seemed that the girls in the pharmacy were messing around in the back). While waiting, the store manager saw that he was still there and went into the back of the pharmacy to fix the matter. To be clear, they had my prescription, he was waiting on them to literally count the pills because it was a controlled substance. Once my husband received the prescription ONE HOUR LATER, he checked it before leaving and realized that they did not give him all of the meds and THEY GAVE HIM SOMEONE ELSE’s receipt and information, which is a major HIPPA violation. When he went back in to correct the error the pharmacist was unprofessional and discourteous to the fact that now because of their error I was very behind on pain management after my surgery. She told my husband that he would have to wait now because they have to fill out paperwork due to the violation that THEY COMMITTED. Customers actually began to refuse to be helped until they completed my husband’s transaction. The only good thing I have to say is that between the store manager and the surrounding customers who began to refuse to proceed with their transactions, my husband was finally able to fill my prescription, but the way the pharmacist and her techs handled literally just doing their job is absolutely appalling and they should be ashamed. If it were possible I would give them no stars"

"I've gone to this pharmacy for 10+ years because the pharmacist and staff have always been so kind, polite and very informative and helpful when it came to my prescriptions but in the last 3-6 months they have really gone down hill, the staff is rude and the pharmacist are not helpful when it comes to needing to know if my prescriptions could interact with one another, thus is frightening to me. I'm very disappointed and will be looking towards a different pharmacy."