Fairfield Inn & Suites by Marriott Reno Sparks

"Absolute best customer service from a hotel yet. Beautiful room with a huge jacuzzi bath tub and the room was very clean. Breakfast was delicious with lots of options and the General Manager in her red jacket was the absolute kindest! Would recommend a 100 times over!!"

"I stay in lots of Marriott properties (Platinum Elite status), including Fairfield Inns, and this is the worst one I can recall, sadly. The rooms are extraordinarily small, the one I’m in has a bathroom with rusted drains and a cracked fiberglass tub, and it doesn’t smell good. The website claims the rooms have been renovated but the site must be outdated. I requested a room change 2 minutes after I entered the room and the front desk said they would need to charge me an additional night as they would need to book a new room and couldn’t cancel my existing reservation. The front desk staff must be inadequately trained as that’s obviously a mistake by someone who doesn’t know how to do their job. I am here for a short one-night stay and don’t have the time or energy to work further on a room change. Compared to the many other Fairfield Inns I’ve been in, this is the worst, and is just way below the quality of the brand I am used to."

"I would give more stars if I could. Sheryl the GM was great. I watched her greet guest after guest this morning. She was kind and asking about their stay and showing great service to each guest. Her energy was awesome to watch. This Fairfield location is a must stay location."

"While the room was clean, it was tied for being the smallest king sized bed room , I've been in, in 40 years of travel. Feather free room, wasn't. Limited food options in walking distance. ...and they have now inexplicably decided to charge for parking. Staff was very friendly."