Best Western Plus North Las Vegas Inn & Suites

"Room was lovely, with great decor, but mattress needs major topper. Way too hard and both my husband and I had pain in our backs. Pillows were only ok."

"This was by far one of the worst hotels I have ever stayed in! First off the hotel is located in a very industrial part of town. When we first walked into the hotel it smelled of sewer and waste. Then when we got to our room it just continued to get worst from there. The mattresses should have been replaced 10 years ago and squeaked anytime you made any kind of little adjustment. The pillows were awful as well. They were like little half pillows and not even the normal full size. Then there was the noise insulation of the walls. We stayed in room 324 and you could hear everything and I mean everything that was happening in room 326! The first night we were there the guest in that room was blasting their music and talking on the phone until about 2:00am in morning, so I ended up not getting much sleep that night. I was going to ask to change rooms but I have a 2 year old that was in a pack n play and a 6 year old, so it honestly would have been a lot to pack up all of our things and move to another room. The next night I’m pretty sure that room was empty, but then Sunday night a couple arrived around 11:00pm and we’re getting busy until around 3:00am. Luckily my children are sound sleepers because you could hear EVERYTHING! I went to the lobby to see if they had ears plugs but unfortunately they did not. The receptionist did offer for us to change rooms but there was no way I could have changed rooms in the middle of night. Additionally, Sunday morning the cook didn’t show up until 7:45am so there was very little breakfast options available. The receptionist that was working Sunday morning was absolutely amazing and did her absolute best to try to get breakfast coordinated for everyone. Besides all of these negatives, the only positive of this hotel was the staff. Everyone was very friendly and so sweet my girls. Needless to stay we will not be staying at this hotel ever again or any Best Western for that matter!!! This definitely is up there with the top worst hotels I have ever stayed in!! I really would like my money back as we paid around $600 and this hotel was not even close to being worth that, you can stay in some really nice hotels for $200 a night. Update on 6/7/24 to my review, Just got off the phone with manager who advised they were not refunding me for my entire stay just one night of my stay, so if you ever see this on your review o just don’t want anyone to be confused. Again we will never ever stay here again!"

"The staff is very friendly, beside them new ones, attitude! Very clean, breakfast is alright. The location is great, as a travel mechanic. Avoid putting anything in the bed of your truck(tool box). You will get jaked! The hotel camera is only for show, it doesn't work! The internet is alright...."

"Had to unexpectedly stay in the Vegas area so I could complete a job very early in the morning. I opted to stay at this Best Western and had my Dispatch booked me a room here. The location is away from the strip, near the heavy duty truck dealerships. When I arrived there was plenty of parking for my Heavy wrecker. Was greeted and helped in a very nice manner, great customer service. Room was clean and restroom was clean as well. Mostly quiet except the trains rumbling by every now and again. When I had to leave at 3 A.M. the night shift was awesome during the checkout process, even gave me a to-go breakfast bag as I would not be there for the continental breakfast. I wish I could remember the names of the ladies that helped me but I'm terrible with remembering names. I would absolutely book here. Location is great, customer service was awesome."

"The people here have been nothing short of wonderful! Our stay is for a week. Every day I walk by with my baby, everyone says hi and engages with him. He has LOVED all the attention. Ms. Denise in the kitchen has made my day everyday since I have met her. If you have the opportunity, go to the breakfast when she is there. She says hello to everyone and remembered all our our names. She is such a light here! Would def recommend simply for the staff alone!"