Quest Diagnostics

"They stop service before the closing time. They keep the door open and let me register just to keep me waiting then she came out to tell me they don't take petents any longer even though I was there well before the posted closing time. Please close your doors when you stop service and change your posted closing time... value your customer and their time please."

"It’s sad that now there is no human interaction At the “front desk” now it’s replaced by a tablet. Also, what is the point of an appointment to drop off a sample of urine/stool and waiting 1-2 hours even with the appointment. It’s crazy to me. Not just that but, to top it off “some” of the lab technicians are absolutely so rude. These people have no empathy or customer service whatsoever. I go to this because it’s closer but, they need to work on this! This is horrible QUEST no wonder reviews are not great. Also, do want to mention that they do violate HIPPAA because they do test outside in the waiting area for all others to see. ( this is what I witnessed yesterday 2/2/24 around 2-3pm. A patient is allowed their privacy!"

"Made appointment online. Check in was simple at kiosk. Tammy was very courteous and professional. Appointment was 6:30am. Was taken in on time."

"Just another failure by Quest just like SimonMed. They're obsessed to cycle patients in and out as fast as possible while missing attention to detail. Went to QD for a follow-up appointment and they failed to retain the doctor's original diagnostic order in their system from the first visit so my follw-up visit was declined. Had to run around town half a day to obtain another order from the doctor's office which could not digitally sent for unknown reasons. And the wheel goes round and round and round and round..."

"I made an appointment for blood work this morning and it went fantastically. I was brought in at my appointment time. When I got back there, they verified my information and then Christian A. asked me which arm draws blood better. I like when people ask this because this way they aren't fumbling around for a vein. It took the vein I pointed out. It was quick and painless. I was in and out within 10 minutes. Definitely no longer a bad as these reviews make it sound. Just make sure to make an appointment online to make the process faster."