IRIE Rafting Company Inc

"Friendly staff, excellent tour guide (Jake), I would recommend asking for him, knowledgeable, and friendly. The tour was quiet the experience. I highly recommend doing this when visiting Tahoe."

"I took a rafting trip with Captain Matt today and wow!! By far one of the most fun things I've done in Tahoe and I've lived here for 12 years. He was very informative with safety and rowing directions before we officially were on the water that I felt safe the whole time! My buddy fell out at one spot and it seriously was the highlight of the trip! Absolutely a must do in the area"

"Amazing time on the Truckee river with IRIE Rafting! Easy to make the reservation for my group of six. From a safety standpoint, all gear was in excellent condition and guides offered pre-rafting instruction regarding safety and what to do... just in case. Our guide was both personable and professional and helped make the experience a ton of wet fun."

"My wife & I rafted with Capt Mathew. We/I had a great time but my wife fell out at one of the first rapids. Mathew got her back into the raft very fast. The amazing thing is after she caught her breath and resumed her position in the raft, she followed all commands through the end of the trip but doesn't remember most of the trip. She didn't hit her head (CAT scan) confirmed, but the shock of falling in, removed any memory of the trip after she hit the water. We are thankful for Capt. Mathew for his actions. We recommend using IRIE for rafting on the Truckee river, but certainly heed all safety instructions. It would have been nice if there was a photographer along the way to capture some pictures of the excitement. The trip was the final event we had in the Tahoe area the last week of June."

"Giving one start for the approach and customer service. Long story short, 5 of us booked for a rafting session on 17th morning 9 am through their website at 2am on the 16th. We received a confirmation email asking us to be there at 8:55 am. We arrived at 8:50 am to be greeted with a "Congratulations for being super early for your session!" by Mr. Jason who said the arrival time was 8:45am. An apology followed after we pointed out the time mentioned on the email - he pulled it up on his side to double check. He had another apology for us as he said the system had failed to assign a guide to us even though it had taken our reservation and asked us if we were open to re-scheduling our session to 13:30 the same day which we agreed to without any push back. We asked him if it would be fine if were back by 2pm instead as we have to move our Kayaking plan forward. "I can even take you if you are here by 4pm! Just make sure you come before 6pm, my dinner time!" was the response. Told him we will be there by 13:30 and if not, we will call and inform them beforehand. Rescheduled our entire day, and called them to let them know we will be there by 13:45. This time it was the manager who simply said he is not accountable for promises made by "other" people. No apology, was extremely rude and said he will "try to process a refund", no offer to come the next day, nothing. - They have a booking system that takes reservations when it should not - thereby defeating the purpose of online booking. - A guide who only seem to speak sarcasm. Even now, we are not sure if his promise to take us for an afternoon session was sarcasm or not. - A manager who does not want to own up to the promises his employees make. - A simple apology and cancellation in the morning when we arrived for the first session would have saved everyone time and energy. We were a pretty weak group - did not even push back when he asked us to shuffle our schedule for a mess up by their system lol. Overall, terrible service. A couple of people had travelled from AZ and MI so everyone was a bit disappointed. Maybe these are nice people and our experience was a one off. At least that is what I want to believe. Good luck."