Vacation Tahoe by O'Neal Brokers 1877 North Lake Boulevard, Tahoe City, CA 96145

"Good place to rent vacation homes."

"I did a ski lease at 2560 Lake Forest, unit #3, using Vacation Tahoe and was ripped off at the end by both the condo owner and Vacation Tahoe. Despite being an easy sole tenant, gone half the time, being amenable allowing the owners to enter the condo, generating minimal to no wear and tear, paying the full amount in advance, the owners decided to charge me $170 for sheets that had a stain on them, yet not give me those sheets to use. In addition, Vacation Tahoe charged me $175 for cleaning despite having it cleaned before I vacated the condo and receiving an email from Vacation Tahoe on how clean it was left behind. I am extremely disappointed with Vacation Tahoe and never had this experience when renting with Hauserman, Tahoe rentals or Airbnb. Update after reading owners response: Note that Amazon charges $25-40 for very nice king size bed sheets, not $170. Doesn't that seem like a rip off to you? I asked for the sheets as soon as Vacation Tahoe notified me that there was a stain on one of the sheets, so I could use them if I had to pay for it. Wouldn't you? But I was told the sheets were 'no longer available'... As for the cleaning charges, I am not the only reviewer complaining about this and I know I left it cleaner than it was when I arrived. I take no pleasure in writing a negative review and gave Vacation Tahoe the opportunity to do right, but to no avail and felt compelled to warn others."

"Super friendly staff, attention to detail and overall I give them an A+"

"They won’t give you your deposit back, no matter how perfectly clean you leave it. I clean professionally for a living and I left the place better than I found it. I get that the cleaners are cheating them, but instead of acting like it’s out of their hands, they should take responsibility. Definitely would not recommend renting through them."

"Gads, we have been seasonal renters through O'Neal brokers for about 10 years. They have directed us to better and better units each year, until we decided to keep renting one we loved. The service, attention to detail, reminders when we needed to set up or disconnect utilities, promptly taking care of the few things that needed attention, and just generally being great people to work with. Can't ask for better."