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Tahoe Rentals by Wells and Bennett Realtors
1225 North Lake Boulevard, Tahoe City, California, United States
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About the Tahoe Rentals by Wells and Bennett Realtors
Tahoe Rentals by Wells and Bennett Realtors is a real estate and travel agency located at 1225 North Lake Boulevard in Tahoe City, California, United States. The Log Lodge offered by this institution is the epitome of a cozy cabin in the woods, perfect for a winter vacation. The space is well-maintained and exudes a warm and inviting atmosphere. Guests have praised the excellent service provided by the Wells and Bennett Team, as well as the high standard of care taken in maintaining the properties. The Country Club House, recommended by the team, has also received rave reviews for its new, clean, and comfortable accommodations. Guests have appreciated the attention to detail, such as high-quality linens and toiletries, and have expressed their intention to return in the future. Overall, Tahoe Rentals by Wells and Bennett Realtors offers top-notch service and luxurious accommodations for a memorable stay in Lake Tahoe.
Photos of Tahoe Rentals by Wells and Bennett Realtors
1225 N Lake Blvd, Tahoe City, CA 96145, United States
Opening hours of Tahoe Rentals by Wells and Bennett Realtors
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
09:00 - 16:00
Sunday:
09:00 - 16:00
Reviews of Tahoe Rentals by Wells and Bennett Realtors
"Wells and Bennett has been very responsive and supportive in a less than ideal experience I’ve been having while renting a property out in a HOA association. Things that have gone wrong with the property have been out of their control, but they’ve done their best to improve things and have served as a liaison to an unreasonable property management company and HOA association."
"Negative 5 stars if possible - Wells and Bennett Realtors are unethical, lack professionalism, and have terrible customer service. Facts here, you can decide for yourself - my reservation was accepted and fees were charged. The following week this agency contacted me and said my reservation was cancelled because they got another longer booking (with this agency your booking is NOT SECURE, stay away from this agency). Nearly a month has passed and my fees have not been refunded. I've called and emailed several times - they cancelled me and still they have not refunded my fees. This agency will not refund your fees. Wells & Bennett Realtors Lake Tahoe is unethical and unprofessional."
"I wish I read the terrible reviews this company received before I booked. Should have known better. We booked our trip in February to fly out to Lake Tahoe from CT. Unfortunately less than 60 days from the trip reservation wild fires caused hazardous air quality and I reached out almost two weeks prior to our reservation to discuss this. I was misguided by the staff at Wells and Bennet. We ended up cancelling our trip because the fires worsened and so did the air quality. My family and I did not want to travel with our 1 year old daughter and elderly mother out there. They were unwilling to accommodate and or refund any potion of money. Extremely unprofessional via both telephone and through messaging. I will never book with this company ever again. It was an unfortunate climate / weather related circumstance that caused us to cancel our trip and this company made the experience even worse. DO NOT BOOK with them. "Wildfires are common knowledge.""
"Tl;Dr If you rent from this company, they will charge you a fee when they cancel your reservation, and then if you complain about it, they would rather just ban you from renting from them again rather than trying to resolve the issue. Absolutely the worst customer service response I have ever had in my life. BEWARE: If this owner has to cancel your reservation, they will try to keep YOUR MONEY. I rented a property managed by this company through VRBO. The company subsequently cancelled my booking due to the regional stay-at-home order, and is charging ME a cancellation fee. When I contacted them to discuss any possible options they gave none. They said they are a small business that is struggling during this time (COVID-19)... and I get it... but here's the deal: I invested in you. I assumed the risk to invest in YOUR business during this time. During a time when many people are not traveling, I chose to do so, and support your business. This company could have used this opportunity to say, "Well, our hands are tied by the county, so we are going to have to cancel reservations. But we are going to do the right thing and give people their money back." Instead, they chose to try and scrape up some money by swindling their own customers. I would have had no hard feelings about this cancellation, and would have happily rented from them again. But charging the RENTER a fee when the OWNER has to cancel the rental (regardless of whether or not it's the Owner's "fault") is beyond ridiculous. Wells & Bennett had the opportunity here to do the right thing, and they didn't. I called to give them the opportunity again, and again they did not. So I would ask them; what's my incentive to rent from you again? What's to stop you from doing this again? Either Wells & Bennett thinks that they have an endless customer base and that they can throw people like me to the curb, or they place absolutely no value on customer service. In either scenario, I can't see why I or anyone else should ever give their money to such a callous and deceitful business. After complaining about this, rather than attempting to resolve my issue, they responded by adding me to their "do not rent" list."
"Wells & Bennett has managed our west shore cabin for the past two years and we couldn't be happier. Their staff is professional, efficient, responsive and pleasant. They have kept our cabin rented out and have done an excellent job of vetting the guests, so we haven't had a single problem. I have already recommended Wells & Bennett to friends and will continue to do so. Dave L."
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