Kids Quest at Santa Fe Station

"Encountered horrible racist employee. Parents of color, your kids are not safe under the supervision of these people! The company will blame YOUR child for their negligence. Expect other kids to assault your child and staff won’t reprimand the initiator but they will reprimand your child for defending themselves. Staff (footage retained) insult your child, lie, and try to deflect their poor service instead of being accountable. This place is a lawsuit waiting to happen. Don’t waste your peace, money or time."

"We called when we were loading the car to come in and drop off our 14 month old- to make sure there was availability. They told us there was- and that they would see us soon. 20 minutes later when we got there- they told us there was no longer available an available slot. They do not take reservations- even call aheads. This makes it almost impossible to ensure a secure spot for our child- and it was a waste of 40+ minutes of driving there and back, getting him ready, movie tickets we had to purchase in advanced due to seat assignments, and going there just to be turned away. To top it off- the employee was far from apologetic- she had an attitude of “these are the rules, and you are out of luck”. Very disappointed."

"Came today to drop my kids off no one was at the counter which is not the end of the world they were busy. Finally when someone named Kylie came to the snack bar she completely ignored us and when I got her attention she rudely told me to hold on and called someone named Tiffany who was great by the way and very helpful. I've taken my kids to several different kidsquest and this is very disappointing."

"My daughter is now 6... she has been coming here since she was 4. I love you people there she loves them. They even remember her when she walks in. She enjoys dressing up playing getting food. Good times!!! Feel safe with her there...and it is considered day care so you can write it off."