Island Divers Hawaii 435 Ulrich Way, Schofield Barracks, HI 96857

"Went into the dive shop at the base exchange to ask a few questions and buy some gear with my family. There was only one employee in there and he did not greet us or acknowledge us in any way...when I went up to the counter to speak to him he never looked up from his computer and did not speak. Stood there for a few minutes and he did not once acknowledge my presence ( mind you I was a few feet away from his face). Really bizarre employees with obviously no training or basic manners/social skills."

"I brought in my dive computer to get the battery changed on July 15th. They told me the turn around time was two weeks. I signed the paper work and paid them for the service. Two weeks goes by and I haven’t heard anything from them. I call them 5 days after the two weeks I was quoted, for them to tell me they don’t have my $600 dive computer, they brought it to Honolulu Scuba to be serviced by their tech. I call HSC, for them to tell me they never received my dive computer. At this point I needed the computer to go on a few dives that were planned but I unfortunately was not able to go because I did not have my computer. I contact Island divers again and they take a day to get back to me and tell me that my computer is on Hickam. I’m very disappointed as I’ve been a customer with Island divers and their sister stores for the last two years and haven’t had any issues up until this point. The lack of communication and care for what I experienced was extremely frustrating. The whole process took well over a month for a simple battery replacement and the entire time I, nor the management at both stores, did not know the whereabouts of a pricey piece of dive equipment. I would not recommend getting equipment serviced at this location."

"Got certified here a few weeks back with Tere as my instructor. Wonderful experience starting in the pool and then two shore dives and two tank boat dive. He was a great instructor I would highly recommend getting certified here or doing dives through them."

"An awesome dive shop, easily accessible on post with great deals for military members. Friendly, professional and knowledgeable staff that are very helpful with any issue. Great deals on PADI certs, and dive equipment."