KFC 4819 Bougainville Drive, Honolulu, HI 96818

"I’m amazed at how this place is still open. The employees are rude, talk over you or cut you off while ordering, prices are through the roof, and I’ve never had an order come out correct. They could screw up a cup of water given the chance. The Col should be demoted."

"I’d give a zero if I could. Ordered on the app went to KFC and they didn’t have what I ordered, but still processed it. They offered to use something else but it would’ve changed the whole thing. They said I couldn’t get a refund and I’d have to use the app or call for a refund. I was told I’d have to wait an 1-2 hrs for them to be able to process the refund. Definitely will be going to Canes and not to KFC anymore."

"One of the worst customer services!!!! I asked for gravy on the side and they still forgot about it. This is the second time they did this. And I dont want to say it is my entire fault for not checking, they should make sure that the items given are complete because we paid for it. Ticket #1801 (2023-11-05) this is around 1 pm."

"Haven't gone to KFC in a while. And now I know why. The food is not as good as it used to be. I ordered the 2pc meal with extra crispy chicken & cole slaw for my side. My husband ordered 4pc meal. For my meal, my chicken was bland & the cole slaw had a weird taste to it (like a petroleum taste). For my husband's meal, his 4 chicken pieces were very small & salty. I don't think we'll be going back to KFC."

"Staff is rude and have no sense of urgency. I ordered an 8 piece family meal mixed, which means I get white and dark meat. When the lady handed me my food I specifically asked if there were wings and breasts in my box and she said yes. After driving off and checking my order, there were only legs and thighs! Had to park, go inside, and wait 15 mins for them to cook my order correctly. Getting white meat from this place is like pulling teeth. They charge extra and when it comes with your meal, they still don't like giving it to you."