Papa Johns Pizza 1365 Nuuanu Avenue, Honolulu, HI 96817

"The customer service here is the best I’ve experienced at a pizza shop. Helped me order online and saved me some much needed money."

"Hands down the worst papa John's pizza I've ever had. The regular crust pizza looks like it was haphazardly just tossed in the oven, it barely has any flavor or sauce. I then found out it's because they put all the sauce on the thin crust, but didn't even try to spread it out evenly which lead to burnt, unevenly cooked crust. Like, just try and implement a quick quality check, or literally ANYTHING."

"Worst Papa John’s on the island. I’ve ordered several times from there. Their driver is more than often late. They forget items we’ve ordered like extra dipping sauce. No matter how many times it happens, the problems never seem to be resolved."

"April 6, 2023 Ordered pizza online at 7:30pm Called store manager 5 times Answered on the 5th time and placed me on hold for 40 minutes Pizza was delivered at 9:30pm Pizza arrived cold I drove to the store in person to get my much deserved refund On duty manager was given directions from Kanoe, the GM that I was not to be given a refund. Instead I waited there in the store for them to remake my order. (mind you I tipped the driver $5 to deliver a cold pizza 1.5 hours after the estimated deliver time) Since I was told I would not be given a refund I went to Papa Johns corporate site to research their "quality guarantee" "The Quality Guarantee excludes any issues regarding the delivery time." "There is no cash alternative or refund available." Since I will not be given a refund, I will place a 1 star review multiple times until their overall rating drops to a 1 star. Mahalo."

"A little tucked away. But i found it just fine. I gave it 3 stars because they burned my food and still managed to serve it."