Pizza Hut 91-710 Farrington Highway, Kapolei, HI 96707

"I had put in my order at 7:05pm, said it would be ready by 7:20pm and I got the confirmation text saying that it was ready . Got to the store at 7:35pm and cashier said it’s not ready just waiting on the cheese sticks . Waited patiently (fyi im 5 months pregnant) and around 7:50pm the same cashier asked what I was waiting for . At that point I kinda wanted to cancel and get my refund because it doesn’t take half an hour for cheese sticks to be made . Order came out at 8:00pm and cashier threw in an extra breadsticks for the wait . I understand they are working very hard but they have the most workers in the back and every worker seemed confused . I wasn’t the only one waiting for orders . I think they should either change their estimated time of orders being ready , call if the orders are gonna be late or get new workers ."

"This location is horrible!! On Sunday, Feb 11 2024, I placed an online order at 1:25 pm. for delivery. I received no phone call or updated status of my order. I had to physically go to the location after waiting over 2 1/2 hours. Then when I get there. I am asked by the customer service rep if I want to wait an additional 7 min for a rush order. ARE YOU KIDDING!!! I asked for a refund. Not to mention, you can't even get a direct call to the store. The number listed goes to a call center who is incompetent on looking up orders. If I could give no stars, I would. Horrible customer service. Will never order from this location again!!! You would not believe how many people were waiting for orders when I arrived. All late orders going out to people tons of door dashers waiting!! SMH"

"In Oahu Pizza is expensive! But Pizzahut has some good deals. The New Yorker extra large one topping is HALF the cost of most other pizza places.(pick up deal) It's only slightly more than the $11 Costco pizzas. They are busy though and you can be stuck waiting on busy nights."

"dont get me wrong..I LOOVE PIZZA HUT PIZZAS!! but i ordered my pizza here for my lunch break and this is the outcome. I am very disappointed that not only it came out all over the places but also the undercooked dough. Pizza Hut is and will always be my favorite pizza place, ill give this place another shot tho but i wont get my hopes up."