Purrfect Auto Service #540 693 North Valle Verde Drive, Henderson, NV 89014

"I am very satisfied with the service I received there. Victor is awesome, as the front desk girl- Bella. Always they notified me about the car problems, which I found to be accurate. In general, the people there are so friendly and I have a great service in that place. Thank you so much"

"It's really hard for a car repair business to really earn your trust especially if you have had a bad experience elsewhere. This is my first time I brought here my car in here for an oil change. The receptionist was very pleasant and the waiting area was very comfortable. Victor the manager came to me to tell me I needed all my fluids changed for the 30K mile service. I told him I just wanted the oil change and there was no pressure or snide comments at all. The price for the oil change was $80 cheaper than my Cadillac dealer. After this I felt very comfortable and I brought my wife's Cadillac right in to check her oil changed and brakes checked because we could hear a grinding noise. The oil change was completed and Victor had the mechanic take a test drive to check where the noise was coming from. When he came back to me I expected terrible news. Victor told me the brakes still have a lot of life to them and the noise might be coming from the wheel bearings but it's not bad enough to change out. Personally my wife and I could not hear the noise but our kids could. I honestly feel you can trust Purrfect Auto Service to handle you automotive needs. I will come back for sure."

"I took my vehicle to be maintenance because it wouldn’t start up. After apparently “fixing” the issue they gave me my vehicle back with an outrageous bill. It was later found out that I was over charged in parts and labor entirely for a job that was not done! My vehicle still had problems and I ended up going to another place that actually got the job done and even told me that purfect auto either didn’t do the job or did a horrible job! Save yourself some money and a headache and do not come to this place! Update: response to comment. 2/10/2024 First off please don’t act like you all truly care about your customers because it’s obvious from numerous horrible reviews on here that you all do not have the customers best interest. I’m not going to keep going back and forth with you guys on here for proper work that wasn’t done by your shop. We’ll just have the judge decide when I take you guys to small claims!"

"These people are scammers they tell you that you need to get services done to your car and go on and on that it will save your car. When you accept and pay for the services your car needs. They go on to buy the CHEAPEST parts to fix your car. They charge you an insane unreasonable amount for those services. GUY THEY TOLD ME IT COSTED $500 to replace my front breaks !!!!! And spark plugs and ignition coils are $800. Guys I told them that I could only afford the top main concerns. So I got the services done because my car kept stalling and I needed it to go to work. So I gave in and got the services done there because it was already super late I couldn’t go anywhere else. Turn out they fixed it and 10 minutes after driving my car it broke down again. NOT WORTH IT SCAMMERS!!!! Way better places that actually help your car. One more thing I took my car back and they ran me another diagnostic test, and they came out with new things that they did not tell me. That did not come out with the first diagnostic test from when my car first broke down. Found out they charged INSANELY AND SCAMMED MY dad the same way so yeah not worth it."

"CUSTOMER BE AWARE! This place is an absolute SCAM! It’s common business practice for them to ridiculously over charge for parts and labor! This fact was told to me by a different much more reputable mechanic shop after I took it there from Perfect Auto for an incomplete timing chain work. I get the fact every shop marks up parts however no ethical shop marks up parts 400% plus! In addition They claimed the work they performed on my vehicle took 4.3 hours which would of brought the hourly rate for the labor to $179 an hour! Yes they charged me $770 for a supposed 4 hour job. Now if you think that’s high it gets worse because I come to find out from the other shop I had to take the vehicle to, that the work they actually did to my vehicle could not have taken Them more than a little over an hour at worse case! That’s right $770 for a one hour labor job. Hence after being charged just shy of $2k by these criminals, I still had to spend a significant amount of more money to get the vehicle properly fixed elsewhere. After further investigation I come to find out this is very common business practice by all PERFECT AUTOS, and they tend to hire mechanics and managers that have no morals! Victor the manager at the location We went to, although initially seems like a very nice guy is absolutely no EXCEPTION! Please reference attached documents to confirm SCAM discussed in this review. I’m in the process of really EXPOSING these thieves and taking Them to small claims. Anyone that cares for the well fare of their vehicle should steer clear from these CONS!"