USA Auto Service #7

"BEWARE! My father had been using this neighborhood shop for the last few years. In December they decided to steal nearly $600 from him, an elderly disabled veteran. They said the van didn't pass smog and needed repairs of almost $600. Charged him upfront for work they would do two days later when the parts came in. Two days later no work performed. Now three months later still no work performed. Disputed the charges with the credit card company and they lied and said they did the work."

"Horrible service, smog tech noticed my car would not pass smog b4 starting the test just to charge me 4 the test. Just bad business."

"Definitely not going back here I was told the rack n pinions on my dodge needed to be replaced and it would cost me 10k. I told them I have a warranty and they said okay we work with warranty companies. I left my car there hours went by I called and was told the manager was speaking with the warranty company and they won’t cover the repair. I picked up my vehicle and paid $100 for diagnostic which my warranty covers and was told they declined the claim. Next day I called my warranty company and was told no one called them no claim was started and they keep notes on every vehicle that a claim is started for. Furthermore if my Rack n Pinions needed replacement it would be covered. I called back spoke to Brenda she claimed she would speak to the manager and call me back. Of course she didn’t. I took my vehicle to Tobin dodge and the seat track was the issue not the Rack nor Pinions. It’s ridiculous definitely won’t return to this place again"

"Don't let the negative reviews fool you like I almost did. Everyone from the receptionist to the mechanic has been nothing but respectful, ethical, professional, and helpful. If there's a problem of any kind, please speak with Marcos. He will go above and beyond to help his customers like he did me. I can't thank him enough. I would absolutely recommend USA Auto Service #7 to anyone in need of repairs to their vehicle. If your skeptical, just walk in and speak with someone or ask for the best valued oil change in town. You definitely will not regret the decision! Thank you Marcos for going above and beyond to help me keep my vehicle on the road in such tough times. I appreciate you and all of the employees here. You have found a life long customer!"

"Beware of this place, they are a scam, especially to our elderly! My Mom who is almost 70 needed her brakes done. She bought her own parts and needed them installed. USA said they would charge $150 for the labor. So my Mom ended up taking her car there, when she arrived Marco the "owner" informed her that the brakes would not be under warranty and she'd be better off getting brakes from them which would cost roughly $800.00. My mom didn't have the money, so Marco told her not to worry that USA could set up payments, my Senior Mom agreed without knowing she was being steered to apply for financing through snap which is a complete rip off. Those $800 brakes would of cost my mom $2500. Anyways, we later found out that my Mom was denied credit, then Marco and front desk clerk did something on the computer to get my mom approved. USA ended up charging the cost of the Brakes to that account and then charged my Mom $150 for labor on her personal debit. They also didn't have the parts and told my Mom she would need to return once parts came in to complete the Brake job. Once my Mom informed my husband and I of what happened, we immediately stopped the $150 charge and filed a complaint but it wasn't easy getting everything reversed and canceled. Between numerous calls to that finance company, calls to USA & arguing with Marco about what happened and taking advantage of our elderly Mom we were finally able to cancel the order and refunded what they charged my Mom. Well, here we are again and USA auto illegally stored my Mom debit card information and keep trying to debit her account $150 for labor that was NEVER done! This is the 2nd time they tried to steel my mom's $. The bank also informed us that USA sent them an invoice that showed work done which is completely false!! It was the estimate and what they charged the finance company. Now my elderly Mom is fighting the bank, overdraft charges & numerous calls to USA auto and talked to Anthony several occasions who has lied about getting a general manager involved. So we are now taking action. Shame on you USA Auto for taking advantage of innocent people. Your shady business have caused my Mom so much stress, confusion & hardship. You should be embarrassed and ashamed!!"