Enterprise Rent-A-Car

"I had made a reservation with this car rental company for my vacation, and I was extremely disappointed to find out that the location was closed on the day of my scheduled pick up. This caused a lot of inconvenience and stress, as I had made plans around this rental car reservation. I immediately called the company's customer service line, hoping for some assistance, but to my dismay, the representative I spoke to was not helpful at all. The customer service representative was unapologetic and dismissive of my concerns. They did not offer any solutions or alternatives. It was a frustrating and disappointing experience, and it left a bad taste in my mouth since I had to drive and spend 2 hours to get to the office. Overall, I would not recommend this car rental company to anyone. The fact that they were closed on the day of pick up, coupled with their unhelpful customer service, made for a terrible experience that I would not want anyone else to go through."

"If you are closed certain days, then put it on your website! clarify it on google, do not allow it to be chosen as a pick up day option. do not make your costumers drive in the snow, for an hour, just for us to get there and find out we are not getting the car we rented more than two weeks ago. what kind of treatment is this? is that how you treat your clients? not even the costumer support has the right information, not even your own employees."

"If I could give 0 starts, I would. This place is the worst. I made a reservation for a vehicle, received a confirmation email and as I was on the way to pick it up, I received a phone call that there were now no cars available for me. Nothing else, just no car now. The complete lack of concern or urgency to help was really appalling. Spend a few extra dollars and rent a vehicle from the next door neighbor Go Rentals, where you will receive excellent customer service and most likely a superior vehicle. I had been a frequent customer of Enterprise in the past, but this relationship is likely permanently severed."

"Nice people. Honest and dependable service. My car broken down and needed to rent one. Enterprise is one of the two car rental places in this small town. On that snow storm day, they didn't jack up the prices. Price remained very reasonable IMO. The car very quite new. The rep there was very upfront about a pre-existing scratch and assured me not to worry about it. So checking the car out was a fast and easy. When returning the car, there was a big traffic jam and I was late. The service rep understood and proactively waived overtime fee without me asking!! Super nice experience. Strongly recommend!"

"This enterprise Rent-A-Car location is perfect for the people that live in the Truckee area. The folks at this Enterprise or professional and knowledgeable. There’s a wide selection of Cars and trucks to rent from here. Whenever I am in the Truckee area I always use this enterprise location."