Going Batty 9744 South Virginia Street, Reno, NV 89511

"Going Batty is 70 miles from my home but I'm willing to drive that far as often as possible because the store is beautiful and friendly. They have a great selection of fabrics and batiks. Everyone is happy to help but don't hover."

"I brought in a Bernina 770QE for routine maintenance 7 weeks ago. At week two I was told “ one of the boards might be going bad”, so I left my machine for further diagnosis/repair. In the ensuing 5 weeks , I have NEVER heard from the technician! Because I was told he only works on Saturday, I called on Saturdays. Problem is, the store has been closed two Saturdays this month, so I can never speak with anyone. The manager phoned me once, but only to ask me to wait. I am so done with this shop & plan to get my machine back tomorrow regardless. I have owned Berninas for almost 25 years and I have never encountered such horrible service!!!!"

"Brought in a Bernina 1008 and left a thorough description of what needed fixed. No too convinced this machine was really maintenanced. I asked them to be sure I could loosen the hand wheel to wind bobbins which wasn’t done, and the light was left not working. Not a huge deal but also not very impressed."

"Lovely, bright, well organized store. Classes are offered. Their fabrics are high quality and they carry accessories down to sewing machine needles. Their selection of machine embroidery thread is extensive."

"I only quilt with batik fabric which can be challenging as not all quilt stores carry them. I was so impressed with the range of colors (the complete rainbow) Going Batty carries and blown away by their kind customer service. The store has a great atmosphere and well laid out which made for a really nice shopping experience."