Country Maids

"I hired Country Maids for an initial clean which they charge per hour. They me quoted 3 hrs for two people (charging 6hrs) and said it could be a bit more since it was the initial clean. I ended up having to ask them to leave after 4.5 hrs when they had only partially cleaned one level and had barely started the other. While they were here I contacted Sheryl and her solution was to have them spend more time cleaning while they continue to bill me for it. I asked her to explain to me how its taken two adults over 4 hrs to clean one level and she just couldn't justify it. I ended up having to pay them, and also hire a different company to come finish all the things they didn't do. For reference my house normally takes 2hrs to clean biweekly, and 3hrs for initial clean."

"I requested one person specifically who I was referred to for cleaning. Two people showed up, and I thought maybe they were training or splitting the pay or something. I didn’t think anything of it. They did a good job and were at my house for 3 hours. I got a bill for double the amount I was quoted, around $300. I was shocked, and contacted Sheryl. I explained that I had no idea they were sending two people or why. Sheryl told me that I was charged that amount because two people came, and if it were one person it would have taken 6 hours. I told her I understand how math works, but that I did not agree to having or paying two people. This was my first time hiring a service. I live in a 1300 sq foot townhouse and told them they didn’t need to do the bedrooms. When I responded to Sheryl about how unhappy I was with the communication and customer service she never replied. This is the most unprofessional experience I’ve had and I will never use this service again or refer anyone else. I’m also going to file a complaint with BBB."