Errund

"Very disappointing experience. Paid $170 for our house to be cleaned, but came home to a house that was hardly touched. Carpets had NOT been vacuumed, not one surface in the house had been dusted, one of the bathrooms was not even touched, the floors were mopped but still had spots that looked filthy/untouched. The kitchen appliances were not touched. Basically, the cleaners cleaned 1.5 bathrooms, wiped kitchen countertops & quickly ran swiffer mop over bare floors. We paid for 6 hours of cleaning. Received 2 cleaners for 2 hours & they did a terrible job. I contacted Errund to let them know. They asked for photos so I sent several. They offered to send the same cleaners back to fix later or 1/2 hour credit for a future cleaning. No apology was ever made. Nothing was done to make things right. I tried to work with them but they just made up excuses (e.g., "we dont fix scratched stove tops - it's not scratched, it is dirty because the cleaners didn't clean it...) or they would ask if our daughters nursery was part of the bedrooms asked to clean... umm, yes, the nursery is one of the bedrooms that was supposed to be dusted and vacuumed. I love leaving positive reviews & providing gratuity to service professionals, especially around the holidays.. but sadly, I believe we were taken advantage of and that nobody with Errund cares, or cared to try to make it right. Strongly discourage anyone on here to use this company. If you need cleaning service, we have used Two Maids and a Mop our of Plymouth before. They are very good & more reasonably priced. They weren't available on short notice which is why we went through Errund."

"Started with Errund for a residential deep clean and was paired with one of their “professionals” the night before they were supposed to clean our home. The individual was easily found on social media flaunting drugs, guns, etc. I cancelled the cleaning and contacted customer service to explain that this is not the type of “professional” we wanted in our home. I was told that I would be charged none the less and that they do not screen their contractors. Horrible customer service. Save yourself a headache and use Handy or another service instead!"

"I’ve used Errund a couple of times and have been less than impressed. I always book the recommended time and the cleaner finishes with an hour or more to spare. My bathroom is never complete (which is 90% of the reason I schedule a cleaner...) and they do very little dusting and inefficient vacuuming. They frequently reschedule after confirming an appointment and today they first wanted to move my 2pm appointment to the next day or day after next. Then they asked to come at 11:45...and then showed up at 1pm. The satisfaction guarantee is a dumb policy. Why would I want someone to come back who did a sloppy job in the first place??"

"Booked a service for mother's day gift. Managed to get a booking online the night before. I was shocked that I could get a last minute clean at only $26/hr and $25 same day fee. Still this price is cheaper than what other services are offering if they even offer at all - most other places if not all have no service at such short notice. I lated booked a service in Madison where I go to school which you can read too on my profile. My cleaner was great she arrived a little late but due to traffic and clean well according to the checklist"

"I moved to Minneapolis a month ago on a short notice and needed a move in clean. Was glad that Errund could send a cleaner the same weekend. Cleaner was on time and brought her own supplies. She cleaned according to their checklist which included bedrooms, bathrooms, kitchen and living room. After the cleaning is completed, I noticed specks of dust on some surface areas. I called their customer support and they offered to send someone back to touch up. I was hesitant at first but decided to give it another try since I understand that everyone makes mistakes (plus my cleaning was done at night so it might be hard to see dust on lighter surfaces?). Cleaner came back the next day apologetic and immediately recleaned the problematic areas. Would definitely use their services again since their cleaning is satisfaction guaranteed!"