Children's Urgent Care 1600 West Sunset Road Galleria Mall, Henderson, NV 89014

"Do not go to this location! 1st and foremost the DR's office is dirty. Baseboards are filthy and where your children is seen isn't even completely sanitary. They treated my daughter like she was part of an assembly line, didn't know her name, and said "oh are we here for a wellness check?" Clearly nothing was read or communicated about my child's symptoms."

"I brought my one year old son here to be seen with a severe fever over 102 in a panic. The doctor told the nurse to give my son Motrin to lower the fever right away and administer a breathing treatment since he was coughing and there was mucus on his chest. No other tests were run but a prescription for Amoxicillin, Prednisone, Albuterol and a Nebulizer was issued and i was to keep giving him Tylenol and Motrin alternating. My poor son was on 5 strong medications at once. He never got better so 3 weeks later I took him to the ER and found out he had a severe ear infection in both ears with pus behind them. It was not a brand new infection I was told and that he had had it for at least 2 weeks if not longer at that point. This place did not do an actual check of looking at my son's ears or throat or it would have been seen."

"The receptionist was unprofessional and unkind. That's a reflection on the practice itself. When that behavior is tolerated towards a demographic that is underprivileged (my daughter is covered by Medicaid) , that is shameful! Did not schedule, took our insurance and business elsewhere. Response: 1. Fact: Same day, moments after the unpleasant experience with your practice, a different practice with professionalism, and perhaps better insurance verification training was able to verify my daughter's medicaid insurance. Therefore THAT was not the problem. 2. I am so glad to hear that accepting all 5 medicaid plans are a pride point. Medical access for under privileged demographics is truly important. May I simply suggest training is offered on verbal over the phone interactions and verbiage to best navigate situations as the one encountered, which made my family and I feel discriminated against. I encourage your practice to reflect on how this can be improved rather than simply feel insulted. I certainly felt insulted by your reception staff member."

"My first experience here and my last. This place is dirty and run down. Brought my child in with a broken bone, doctor on duty telling me she didn't think it was broken but for safety reasons she'd write a referral for xrays, if anyone knew how to fill it out properly that would've been fantastic but after the 3rd attempt and the same turn away from the referral place because these people couldn't be bothered to do their job properly ended up taking my child to emergency room to get answers! A fractured arm, and my poor kid in pain for 2 days due to it. Save yourself the trouble, dont take your kid here, I won't return to this urgent care. Worst experience."

"I brought my son here because our regular pediatrician's office was booked out a week as they'd lost a provider and were overbooked. My son had a fever and they recommended giving this place a try. I called and they were very friendly on the phone and they told us we could come right down. When we showed up, the front area was clean and the ladies up front were great. When we got to the patient room, however, it was a different story. The room had dust bunnies all over the walls. One part of the wall looked like it'd been wiped, but they were still everywhere. There was also a hole in the wall and the whole room felt run down and dirty. The doctor was nice but her accent was extremely thick. My son couldn't understand her and I had to pay very close attention so I could repeat the questions to my son. We ended up with a prescription for allergy medicine, which I thought was strange, and antibiotics. When we were leaving, a woman at the front counter whom I hadn't seen before, asked if it was our first time there. She then asked how our experience was and I told her they were able to see us, so it was great. She asked me to leave them a review on Google right then. I told her I would would write a review later. She responded that no one leaves a review when they leave and I should do it now. I said I wasn't going to do that since I had my sick child and we needed to get his medicine. I can honestly say I've never been directed to write a review and then chastised when I didn't do it right away. Other than that unnecessary interaction and the state of the patient room, I was very grateful they were able to see us right away. Though, now I understand why they had availability."