Horizon View Medical Center

"The providers here are awesome, very thorough and caring for their patients. But the some of the support staff really couldn’t care less about the patients. I received a call at 4:49pm about my test results, as she was telling me my results the signal cut out (I’m traveling). I called back as soon as I had signal again and the front desk staff, Caprice, informed me they didn’t have my results. I told her I just spoke with someone there 5 minutes prior, and she proceeded to tell me “No one here is fessing up to speaking to you, I asked everyone.” I asked if there was staff that had just left the office and she said no. I explained I needed my results as I’m traveling internationally and she responded saying I should call back at another time. My thought is it was close to 5pm and the front desk just wanted to leave. No compassion at all. I leave 3 stars because the providers and other staff (MAs, lab, etc) I’ve dealt with in person are truly some of the best I’ve ever had. But the lack of compassion for patients even at the front desk is disappointing."

"Dr. Rola Saad and her office are the worst. They are specialty yet accept primary care. Are unable to get PAs completed on time. Been with them for nearly 2 years and as time goes on it seems more and more like all they know how to do is play with a childs life."

"Dr. Damaj is a fantastic healthcare provider who seriously does go above and beyond for his patients. On many occasions his staff has managed to get me seen last minute and even had the doctor work me into his schedule at the end of the day in order to get seen same day. The only thing to complain about is because he runs a very busy office, his staff is often overwhelmed and thus there can been very long wait times on the phone and getting calls back. Regardless, I would not change doctors and will recommend him to anyone who moves to the area."

"Dr. Damaj is an outstanding doctor. Kelly Fink is also an exceptional PA. Dr. Rola Saad is the best pediatric endo in So NV and she did amazing work with my son. We have been with this practice for over a decade. It is devastating when you cannot get through to make even an appointment. I have left 3 voice messages, and sent 1 e mail. Three weeks later, I still have not gotten ANY response. In light on my son's life threatening medical condition, I cannot work with an unresponsive medical office/team and as a result, our entire family will be departing this practice. We wish the best to the professional physicians and hope that they can figure out their staffing & operational issues soon. Our community needs all the good providers that we can get!"

"I’ve been a patient of Dr. Damaj for a few years now. He is amazing. He seriously goes over and beyond with his care for his patience. However I can not stress enough how much his staff is terrible. I’m a diabetic and unfortunately I live on the other side of town. I’ve been waiting 2 weeks for the staff to have my Dr. change my insulin prescriptions I have called multiple times left messages and spoken to staff. Nothing he even gave me an email to contact. No reply to any of my emails. If I could give no stars I would. This office is horrible I do not recommend it.i would also like for Dr. Damaj to consider switching companies or horizon hr to reevaluate their staff and the way they handle care in general. Upgrade ur systems include ur automatic engine service. The music is annoying and it’s frustrating hearing I can leave a message over and over again when I clearly want to speak to someone. If I end up in the hospital kus I can’t get my RX I will raise hell."