Carson Medical Group

"I am new to the Carson Reno area and haven’t had to see a new doctor in fifteen years. I stay very involved in the decision making of my health therefore I’m particular about my doctor. Today was my first visit; office staff was very kind and I really liked Dr Mathew McDowell. He was thorough, respectful, asked questions and listened to me. Which I appreciated very much. Thank you Carson Medical!"

"This review is specifically for a nurse named Kelly Fluit and another middle aged nurse with blonde short hair who we did not get the name of (Maybe Lynnette?). The rest of the staff were very nice including the woman who took blood pressure, the front office girl and a woman who took my wife's Covid test. The two nurses who were previously mentioned were very arrogant and do not listen to the patients. They will instead talk over you and will barely let you get a word in. If you are able to get a word in and ask questions they get impatient because they want you to take their word like it is law and do not respond well to questions. I was told sarcastically by Kelly that I'm sorry I was able to get an antibiotic for my chest and sinus infection in Mexico where we were vacationing, but we follow the science here. Seriously? You're gonna give attitude all because I mentioned I was sick a week before my wife and was put on an antibiotic in Mexico and got better? So she wanted to do a Covid test which came back negative. After that Kelly said since it came back negative we'll give you 3 more days (to basically suffer. My wife has been sick already for 4 days) with your sinus and chest congestion and then you can come back and we'll look into prescribing an antibiotic. She then just leaves abruptly while my wife and I still had more questions. Like okay, since it's not Covid then what is it? Is it flu? Cold? Is it even viral or bacterial? After telling the front office lady that Kelly just left and we still had more questions we were greeted by a new nurse (Lynnette?) who was given the rundown from Kelly and were told Kelly isn't going to see us again. So this other nurse told us the same stuff Kelly had said and would not listen to us and our concerns or the questions we had. We just had to basically go off of their guess-timates that it's probably a viral infection, (Kelly in the beginning was so confident that it was Covid) and was told to just come back a few days later if symptoms didn't improve and THEN they'll prescribe something. Horrible care by these two nurses. Fortunately my wife's main physician who works in the same medical facility but not the walk in clinic called her and said she would prescribe something. She listened to my wife and I on the phone and was attentive. I also had my main physician there Anna Torris who was willing to also see my wife asap. So l do thank and appreciate the rest of the team who was wanting to help. But avoid Kelly and the other nurse (Lynnette?) if at all possible. Big ego’s, very unprofessional, arrogant and lack of bedside manner. All the qualities of a terrible nurse."

"Decent doctors, horrible admin and customer service. I've been an established patient with my primary care doctor for five years. It's impossible to get an appointment that's less than 3 months out. The office staff, particularly Madel Williams, is no help and borderline rude. Can't get an appointment with your doctor? "I suggest you change your doctor," she says. Tell me you don't care about me without telling me you don't care."

"My wife and I are patients of the general practice side. PA Sayafi here is awesome. I’m not very trusting of medical practitioners, so I’m picky, and I ask a lot of questions as well. PA Sayafi and staff have been wonderful, patient, intelligent, and PA Sayafi is a true healer, as well as an awesome person. I’m so glad we are patients here."

"Called the OB office today and Cynthia was so friendly and helpful! She helped me make an appointment, gathered my insurance information, updated my account, and helped me reset my patient portal. I know that these seem like typical “job description” things, but she was very sweet and knowledgeable. The whole interaction was great. Even though I couldn’t get an appointment until November, but it’s still a win to have someone on the other line who does their job well. Shout out to Cynthia in OB!"