Quest Diagnostics

2874 North Carson Street, Carson City, NV 89706

"Drove an hour to appointment today for specimen drop off. Staff locked the door at 12:20 and left early for lunch. Impossible to speak with a person over the phone."

"The order I had was for a stat result meaning I would have it by end of day- confirmed by the tech. Did not get the results for an entire week, with my dr following up trying to track them down. No way to contact the office to follow up and it was a complete waste of time and I had to retake the test at another location."

"I came in as a walk in they took me back immediately and then proceeded to tell me they are no longer contracted with Anthem. I questioned that as I was here two months prior with no issues and was informed all Nevada Quests no longer take this insurance. I left the establishment and immediately called Quest billing department to question why they no longer took Anthem. They got in contact with a supervisor and reassured me that quest works with all insurances and did not know why they would tell me that unless they meant they were not in network with my insurance. So I called my insurance they are in network. I went back into the lab at 11:40 and the doors were locked and lights were off, the schedule is posted that lunch is 12-1 so I am not sure what’s going on with this establishment but I will never return."

"I showed up on time for my 3:40pm apt to find the door locked and all of the lights off EXCEPT for the check-in iPad. After 10 mins pacing the building and trying to call quest, hoping that someone had just stepped out for a break, I saw the tech leaving the office. When I tried to stop her, she said they were closed. I explained that I had an appointment and she told me that no one had checked in within the 5 min grace period for the last apt at 3:40. When I told her I had arrived on time and the door had been locked and the lights had been off since I got there, she told me she already packed the samples for the day so there was nothing she could do and tried to claim that she would have seen me because she had been cleaning in the front. She hadn't been, and who cleans with the lights off? I'm fairly confident she locked me out on purpose and left the iPad running to ensure that I was logged in the system as a no show and she could leave early."

"Super easy, went in for blood work. Arrive 5min prior to my appt. Did the express check in using my ID on the office scanner. Heather was my nurse and she was very polite and happy. Side Note ~ if the office doesn't have your labs from whomever you ordered them from the office cannot receive them by you via email, so be sure to bring a printed version. Also I was in and out in less then 10min. Be kind to the medical personnel who work here, they're doing a great job. You get back what you put out."