PetSmart

"This review is only for the grooming section at the Nellie and Charleston location. There were about four girls grooming and seemed to be doing ok. However, Maria, who seems like she was running the operation was very sketchy. When I arrived one of the younger groomers was already checking in a dog. Everything was going well until the dog walked behind the gate and all of a sudden Maria says they won’t be able to service him because he’s aggressive and nervous! The dog didn’t growl, bark, whimper, nothing! And before you even touch him you’ve labeled him aggressive and refused to take him? Mind you, this dog was about 15 pounds. I was so confused. Now on to me. My dog is a very playful 25 pound goldendoodle (these breeds are known for their gentle nature). Maria proceeds to play with him, pet him, sweet talk him and check him in. Noted that he’s very excited and she knew he would do fine so she wasn’t worried. I never asked what she thought, this was just her sharing her opinion. I wasn’t worried bc my dog goes for grooming once a month back home (we’re here visiting and needed an emergency bath before our flight later) and he’s not aggressive or finicky at all, I’ve known my dog his whole life. Now, as with any dog, you give him a reason to be snippy and he will but only when provoked. Three hours after I drop him off I get a call from Maria saying she can’t service my dog because “he’s very aggressive and he bit me pretty badly” like, what? So she says “he’s had his bath but I can’t finish his service because it’s not safe for her or her staff, and that I need to come get him” I have never heard any of his normal groomers say anything like this and if he bit you, let me see the mark? There was no mark, of course. She lied and labeled. I’ve known my dog for years and Maria has him for all of five minutes and now he’s aggressive? I wonder what she did to provoke him if he actually did get snippy with her which I doubt. If Maria has no tolerance for her job she should just say that instead of turning dogs away and lying on them saying they’re aggressive. It’s so unnecessary and such a waste of peoples time to have to go there and deal with someone that just doesn’t want to do their job. Why say you’re not worried and he’ll do good at check in, take him in for three hours and then say you can’t finish? Oh and when I get there to pick him up Maria asked one of the other groomers to help her because my dog was barking??? Like, how long have you been working with dogs because that’s what they do! She was really playing it up! I will be reporting Maria to corporate and hopefully she wasn’t abusive to my dog or any other dogs that she lies on and labels as “aggressive”! Maria might need to find another job."

"My grandpup had a spa day and he was all fresh and clean. We love this place."

"The staff took care of my little girl Luna. I was extremely happy with the haircut she received. I'm definitely going back"

"Great customer service so helpful love it got a hampster he is so cute then went back and got a guinea pig. I will be going back to get another guinea pig very soon. Very nice employees they all were so very helpful. Great shopping experience."