Saddle West Hotel Casino RV Resort

"Absolute nightmare of a stay! I checked in on a Friday night and I had my dog so I was in a pet friendly room. Around 8pm the dog in the room next to me started howling and barking and I was hoping it would stop. Come 10pm it did not stop, so I called the front desk and asked if I could change rooms but they were sold out. I tried to deal with it and go to sleep with my white noise machine on full blast. Then at about 11pm the front desk calls my room to confirm I have a dog. They then try to tell me that multiple rooms were calling to complain about my dog barking. I had to correct them that it was the room next to me and I was one of the people who called! I continued to desperately try to sleep and around 2am it still did not let up. I mean, continuous howling you could hear throughout the entire courtyard. I tried calling the front desk three more times, no answer. I went to the front desk to find out that no one works there from midnight-6am. I told the security guard and his manager I had to check out because the barking was making me insane. I originally booked a two night stay. Now THIS is where the terrible service starts! The night security manager told me I would have to call on Monday to ask to speak to Clay about a refund. I called THREE TIMES and left messages with front desk staff. NO call back. I emailed. No response. I finally saw that my charge did not go through because I was checking my account every day. THEN, I see that they charged me a cancellation fee! I emailed the front desk for a second time to confirm that I would be getting a refund and they said they were charging me a cancellation fee for leaving at 2am. As if I had a choice!!! Truly the worst hotel experience I have ever had in my life. DO NOT stay there if you can help it. I tried calling them and emailing them again and they would answer the phone then hang up and ignore emails. Ridiculous."

"We went to the Breakfast Buffet for the first time last weekend. The exhibition cooking at the Omelette Station was great. David was very friendly, entertaining and a great chef. The omelettes were delicious! Amber is an excellent food server and the maitre d'/cashier Sandra was very efficient. The Security Officer and his staff were very welcoming and helpful along with the Casino Bartender. We wanted to make sure it wasn't just a flute, so we went back during the week and ordered off the menu and it was also very good, especially the Turkey Dinner as it was real turkey with gravy, dressing, cranberry and a baked potato. The swing shift Food Server, Teya, was great. We went back today and Amber, Matt and Lelia made it a great dining experience. All the employees whom we have come into contact with have been very friendly, well groomed, representing the company extremely well and we hope they are recognized for the great job that they do! Saddle West is now our favorite Hotel and Casino in Pahrump!"

"We stayed at the hotel and in the rv park and they hotel was nice! The pool is wonderful and clean. The RV park is quiet and level. The only 2 draw backs are 1 you can only stay for 6 months consecutively and the on site laundromat is out of service (but there's a great laundromat right across the street)! Definitely a decent place to stay!"

"The casino is, you know, a casino. Fun games, lots of choices. The Sunday buffet is priced well. It's not huge but it's good food. The rooms are nice fairly quiet and have been neat and clean every time also. Free WiFi. All in all we've had a good time with every visit."

"This was a cute smaller hotel. The room was simple, clean, and convenient to handicap parking. The casino was fairly loose. Won a few bucks which is always fun!! Bartenders/ cocktail servers were polite and spot on. We stayed at the last minute, on a weekend and the total charge per night was only $86.00. The only complaint is they took $100.00 deposit and over charged me another $100.00. That left money tight for the rest of our trip."