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Saia LTL Freight
2160 Mustang Drive, Mounds View, Minnesota 55112
About the Saia LTL Freight
Saia LTL Freight is a moving company located at 2160 Mustang Drive in Mounds View, Minnesota, United States. Specializing in LTL (Less Than Truckload) freight services, Saia offers reliable and efficient transportation solutions for businesses and individuals looking to move their goods across the country. With a commitment to customer satisfaction and a reputation for on-time delivery, Saia LTL Freight is a trusted partner for all your shipping needs.
Photos of Saia LTL Freight
2160 Mustang Dr, Mounds View, MN 55112, United States
Opening hours of Saia LTL Freight
Monday:
06:30 - 19:00
Tuesday:
06:30 - 19:00
Wednesday:
06:30 - 19:00
Thursday:
06:30 - 19:00
Friday:
06:30 - 19:00
Saturday:
Closed
Sunday:
Closed
Reviews of Saia LTL Freight
"Saia has been a great partner to me throughout an incredibly stressful move. They have been understanding and flexible, and most importantly they are good people and honest. Thank you Saia!!"
"Called to say they were delivering an $800 electric recliner the next day between 8am and 8pm but wouldn't give a more exact time. My husband stayed home from work to ensure he could bring it in right away as it was raining that day and they didn't show at all. They also didn't call to update on the change in delivery day. I had to call to find out at 6:45 pm and ask. My husband was out of his wages for the day for no reason. Very poor customer service!"
"Very disappointed in the customer service and essential ability for this company to actually deliver and follow through with their OWN process of making a claim. Part of my very expensive (+$5000.00) order was delivered March 9, 2021...after 4 MONTHS with an official claim, all of Saia's required paperwork filled out, an Investigator sent from Saia to my home to take photos, we still continue to wait for a refund. At this point being 4 months later I would even take ANY communication from Saia. Saia has even admitted that the missing parts of our order where destroyed. I would NEVER trust this company to actually deliver your product and if you are the unfortunate individual who finds themselves in my situation I feel your complete frustration! The investigator who came to my house honestly scared me, his thoughts, comments and actions were far from professional, I was told, "You know there are bigger problems in the world right now, you will NEVER get what you want". Guess I won't hold my breath on our claim getting resolved and someone somewhere got a nice over $1000.00 gift via my family."
"f you want your package missing for weeks, be given incorrect information and/or no response from customer service, and not forthcoming than this is the company for you. Mistakes happen. I am totally forgiving of that. I am not forgiving of liars or companies that aren't forthcoming. Be careful, no matter what you are told on the phone, these companies will hide behind their tariffs. I was burned before by Fed Ex. I had a package that was damaged. I marked it on the delivery form. Fed Ex sent out an inspector. I called a few months later asking the status of my claim. They said that technically I never filed a claim as required by the tariff so I was out of luck. Calling customer service and them sending out an inspector is not considered filing a claim. With Saia, I shipped a machine from New Jersey to Washington State. It was suppose to arrive on January 14th. It never arrived. I had to call customer service three times before I got an answer. They told me it was lost and they had no idea where it was. We paid extra for shipping saying that the box was suppose to be strapped to a pallet and shrink wrapped. Today, 12 days later, I received a call that they would like to delivery my package. I had already ordered a replaced. What bothers me is the first rep told me they would honor the claim. I made it very clear that I didn't want two of the same product. I asked them when do they consider it permanently lost and when will they pay on the claim. Apparently the rep I spoke to on January 14th gave me the incorrect information. - I was told that there is a video showing it getting on the truck in New Jersey properly packed. Saia that the truck went straight from New Jersey to Chicago. Saia then said when the package arrived in Chicago, they have a picture showing no straps. Straps just don't fall off a pallet! Someone isn't telling me what really happened. Also where has my package been for the last 12 days!"
"Our expedited delivery arrived days late with only a fraction of our shipment. When we called dispatch to see where the remaining 18 boxes were, we were told they were still sitting at SAIA's loading dock. The boxes we did receive were damaged with the contents spilling out everywhere. The staff at SAIA was not helpful with regard to the urgency of our time-sensitive delivery. We ended up driving to SAIA's terminal near Minneapolis with our own personal truck and trailer to get the rest of our order because they couldn't guarantee when we'd get the remainder of our shipment. If you are looking for a shipping company who will see your complete delivery through & handle it with care, GO SOMEWHERE ELSE!"
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