Trailhead Plymouth 12901 16th Avenue North, Minneapolis, MN 55441

"One of the best bike shop experiences I have had in a long time! Pam helped me size my new TCR to my liking, walked me through the warranty process and even put the new cleats on for me. Super low stress environment and good conversation to add!"

"Excellent customer service. Was thinking of changing my gravel bike's handle bars to straight bars. The owner mentioned it is usually not a cost effective option. Said it was my choice, but changing handle bars frequently require other changes. She suggested an extension to my stem. She was really looking out for my best interest, not the high priced solution. This place is in it to service the customer."

"I bought a new Liv by Giant endurance bike today, plus I’ve had minor service work the last few weeks in two other bikes. Great sales, great service. Friendly l, knowledgeable staff, plus they offer bike fittings to ensure optimization of your bike. My fitting was included in the bike price."

"I was having trouble inflating bike tires with Schrader valves after 2 years no use. Maybe the valve stems, maybe the air pump connection, maybe operator error. In any case, the tech set my bike up with fully inflated tires, new valve stem covers, and most importantly my peace of mind. No charge from the shop- only my ego paid a small fee. Thank you, Trailhead! You guys are top notch, and we are lucky to have you in Plymouth!"

"I made a simple phone call to check on available stock. I was met with a lack of general knowledge of bikes by one employee and then a very condescending tone by the next who actually did know about bikes. Completely unnecessary way to interact with a potential customer. Would never support this place after that interaction, especially with all the good bike shops in the twin cities"