Firestone Complete Auto Care 11491 Hanson Boulevard Northwest, Minneapolis, MN 55433

"Paid $800. Engine light was on. Had the suggested work done. Light was off. It is back on. I don't think the work done was not needed. Not happy. Very expensive with no resolution."

"I am visiting and have a rental that must have a slow leak in the back tire. I brought it in twice in about 10 days and the techs were quick and friendly. The woman that works there however is miserable and needs a job not dealing with people. She acted like I asked for her first born child. I love Firestone and am a loyal customer. She does not match the customer service I've come to know at Firestone."

"Did the alignment in 20 min to find out that the car is pulling, next day they spent almost 2 hours to fix “ yesterday 20 min alignment “ … gave them 2 bolts to make their job easier, and got charged extra without being notified in advance , Arrogant manager Stay away from this place"

"I brought it in for a wheel balance due to pulsation/vibration on the road. They insisted on me replacing my brake pads, alternator belt, and valve gasket for a total of $1k. After receiving my vehicle I was still experiencing the same issue and my steering wheel wasn’t straight. My vehicle still pulls to the right and it’s frustrating. I took my vehicle to this location about two months ago prior to this visit and I swear my vehicle hasn’t been the same since. Go to a different location. If you’re still interested in going to a Firestone location I recommend the one located in White Bear. Talk to a salesman named Gale. He’s the best of the best."

"Our date of service was 8/9/23 - 8/18/23. We’ve always come to Firestone for car needs as we’ve never had an issue with them. On return of our car we noticed deep scratches and grease marks on our hood. My husband brought it to the store and Matt, the store manager, completely disregarded our concern. He was rude, dismissive and disregarded the claim. Matt stated that “he has the final say, even if we bring the issue up to corporate”. We called corporate and have a case, and corporate verified that Matt does not have the final say. I have recordings of our conversation with Matt, as well as supplied pictures of our damage to this review. You can see that grease marks start near the headlight, and the scratches throughout the hood correlate to the degree in which the grease marks are at. I wish this could’ve been handled in a better manner, and I hope this gets escalated and taken care of, as we paid nearly $2,500 to have the suspension issue fixed and have our car returned damage. Mistakes happen, but owning up to it is the problem."