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All About Moving & Storage
914 8th Street Southeast, Detroit Lakes, Minnesota 56501
About the All About Moving & Storage
All About Moving & Storage is a reliable and professional moving company and storage facility located at 914 8th Street Southeast in Detroit Lakes, Minnesota. Our team of experienced movers is dedicated to providing top-notch service to help you with all your moving and storage needs. Whether you are relocating to a new home or simply need a place to store your belongings, we are here to assist you every step of the way. Contact us today for a stress-free moving and storage experience.
Photos of All About Moving & Storage
914 8th St SE, Detroit Lakes, MN 56501, United States
Opening hours of All About Moving & Storage
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of All About Moving & Storage
"Terrible and extremely stressful experience. We received a quote/estimate based on a walk-through completed by an employee of the business. We were assured they could do the move in one day. Half-way through on the day of the move, they said they would need to come back the next day to finish. The final invoice was for TWICE the estimate (we do understand that the final amount may deviate from an estimate, but double the amount is outrageous). Their estimate states that it is a flat rate but the customer has the choice to choose an hourly rate instead. The final invoice was calculated on an hourly basis, with no discussion with us. They require a credit card be provided to hold the reservation and they *immediately* charged the credit card for the double-estimate amount. We reached out right away upon notification that they had charged the full amount on the credit card to discuss options to resolve the excessive charge, as we were more than willing to pay up to 50% more than the estimate, which is a very fair amount . There was no responsibility taken on the part of the business for their failure in properly estimating the size of the job and not finishing in one day, which caused our family to have to scramble and move many items ourselves in order to be out of the home on time. We were told the number of items increased between the day of the walk-through and the day of the move; however, after the day of the walk-through, we disposed of and moved a large number of items from the home. This confirms how erroneous their walk-through/estimate was. And the error was not ours as the customer. We trusted that as a professional moving company, they would know how to properly estimate or at a minimum, accept responsibility for their error and not try to gouge their customer. The customer service post-move has been extremely disappointing and frustrating. We cannot emphasize enough how strongly we discourage anyone from using this company, as we do not want anyone else to be taken advantage of like we were. UPDATE - Response to owner's response: I spoke with Trevor on the day of the move at the request of my mom (Carol) because she was very confused and upset, as you can well imagine being in the middle of a move and being told you would not be done in the time allotted. To be clear - she was clearly NOT satisfied, as she immediately contacted her credit card company to dispute the charge because she unequivocally did not agree to the price that you ultimately charged her. I imagine any child (or other family member) would be quick to jump in and offer assistance to their parent (or other family member) who asked them to do so and who felt mislead and taken advantage of. To try to paint this in any other light is disingenuous, misleading, and frankly, unprofessional to a level I have not witnessed before. I would hope any potential customers who take the time to read this, would again see that you are refusing to take any responsibility and are pushing everything off onto the customer and would most importantly not utilize your services. If you think any customer would be satisfied with being charged DOUBLE what an estimate was, without any opportunity to discuss or meet at a fair price, you are mistaken."
"These guys did an amazing job and were worth every penny! They moved our family of five and were extremely efficient and professional. I couldn’t be more pleased with their service. I highly recommend!"
"Had two young men move up my entertainment center from Wayfair. They were professional and on time. I felt bad I didn’t have any cash to tip them because they did such a swift and good job carefully bringing it up to my 2nd floor apartment. Thanks so much!!"
"Nope. Did a double move with the family moving into the house we moved out of. Charged us 1/3 more for moving 1/2 of the furniture and set up nothing while setting up almost all of the other house. The foreman or owner did nothing when we expressed it. Had multiple adults notice this and when we expressed our concern they did nothing. Don’t waste the money."
"Got a quote over the phone to move a piano on the weekend for time and a half. Decided to have them move it on a weekday to save money and the cost ended up being over a hundred dollars more expensive despite being on a weekday. The piano was moved professionally but they used "three" men for a two man job and charged for three."
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