Orion Federal Credit Union
About the Business
Orion Federal Credit Union is a trusted financial institution located at 1201 West 3rd Street in Little Rock, Arkansas. As a member-owned credit union, we provide a wide range of financial services including savings accounts, checking accounts, loans, and investment options. With our convenient ATM services, members can easily access their funds at any time. Join us today and experience the benefits of being a part of the Orion Federal Credit Union community.
Photos
Location & Phone number
1201 W 3rd St, Little Rock, AR 72201, United States
Hours open
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"We applied for an auto loan in January 2023 and this is by far the worst loan company I have ever had to deal with! The only way to communicate is through an email. The app is not user friendly, when you call to make payment, it asks for information that we were never provided. If I could get my other auto loan company to buy this loan, I would be happy. Not only that but my husband bought his truck at one of the worst car dealers in Arkansas."
"If you are looking for an auto loan and want to get it that day this is not the place for you. It has been 3 days and going. The only way to contact the loan officer is by email, you can’t call or meet in person. I went a whole day without hearing anything from the loan officer Chanell. Sending emails is the only form of communication and it is very frustrating. A 680 credit score with apr of 7.5% for 48 months is not worth the hassle and days of waiting when there are other credit unions and banks that you would be able to get financed same day with the exact same or better apr. Not to mention every time you call the phones they are always “busy” and there’s always a wait of 20 min. They need to get it together. They’re lucky I gave them 2 stars, but the people who answered the phones with zero knowledge of the financing situation were very polite. Btw I’m sitting in the parking lot because I gave them all the information they needed so I was waiting for a phone call, told I have to create an account with them, but I can’t go in I have to do it by email. Someone other than the loan officer has to approve the bank that it was me to be able to get an account now I’m just waiting on the email. It’s 3pm they close at 4:30pm and its Friday and they are closed on Saturday. I would never recommend this bank to a soul."
"Worst bank ever, people on the phone are rude and put you on the hold forever and when they get back to you after long hold, they simply hang up the phone. After more than 4 times I decided to write this review. I will be closing the my account in month of April. They charge so much on fees. If you opened the account thinking you will earn high interest rate you are wrong. Once I opened the account, next month I rcvd mail stating that my rate has dropped, also my limit had drop month after, from 8 transaction on debit card also changes too. WASTE OF TIME BANK.."
"I'm having the worse time simply trying to get someone to call me back. The customer service in the loan department is non-existent. Their ATM is outdated. You have to follow-up when you make a night deposit just to make sure they give you credit for your deposit. This is sad we have to work with this as an option for a Credit Union! They need to hire people who really care about providing customer service, rather than counting the days until they retire."
"When I first became a member of this credit union, my coworkers and friends told me about all of the great benefits that came with being a member. Well, all I can say is I guess all of the people that used to be helpful must have retired because every time I have inquired about anything account related, obtaining a personal loan, auto financing, etc., I have been given the run around. I have been a member for years, and the past two years have been by far the worse!!! I don't know what's in store for this credit union, but I do hope they get it together soon."
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