North Memorial Health Clinic - Minnetonka

"This clinic is great, all of the staff have been nothing but kind and knowledgeable with each visit. I highly recommend."

"My great doctor that was here retired unfortunately. I spent hours looking online for a new doctor on their site, waited over 4 weeks for the appointment, filled out all my paperwork online before coming so I could be ready. The website gave me a green “e” and check mark on the appointment after this, and I also paid my $3 copay. Then i went in to sit and wait. As I’m waiting I get a no show message!? I’m literally sitting in the lobby waiting, supposedly checked in. I go to the desk and the rude dude tells me there’s a difference between that and being checked in. How? It is incredibly misleading and unclear. If the next guy doesn’t show for his appointment you can be seen. Otherwise you have to reschedule. He shows up late, but is still seen. Another woman showed up 30 min late for her appointment, but can still see her doctor for a short time, I overheard. Meanwhile I’m supposedly checked in, there at just the right time to still be seen, but am told I can’t!! The next appointment is another 4 weeks. Ridiculous system that makes no sense, bad customer service and horrible care wait time. After 6 years with my last amazing doctor here, I will never go here ever again."

"I have been going here for a year every 2 months due to what I thought were recurrent UTIs. Every time I went in they would tell me it looked like a UTI wanted to develop and they would send my urine for culture. Every time I was sent antibiotics. On this past visit the provider told me that as he looked through my history he saw none of my cultures showed any bacteria indicating UTIs and bladder infections. I have not had a UTI in over a year. When I asked why they had been telling me I had infections he said it was because they probably just didn’t have enough time so they never looked at my history but he had some extra time and looked through mine. I have been prescribed antibiotics for a year now for infections I never had dud to negligence from the providers here. They don’t actually care about your health, they literally just want you in and out as fast as possible so that they make more money. This is unacceptable and terrible for patients. I won’t be back here ever again."

"I scheduled an appointment with the North Minnetonka Clinic for a routine physical over a month ago. It took several calls to do this because they originally said I needed an activation date for my new insurance. I called my insurance company and called them back only to find that the information was not necessary. I was able to schedule the appointment. I was just notified two days ago that I was overbooked (despite getting a several automated reminder calls). I called back to schedule again and was told the earliest appointment I can get is 6 weeks away. I will go elsewhere."

"I have been seen at this clinic for endocrinology as well as labs. Dr. Kahn is wonderful and her staff are very helpful and easy to work with. I recently had a lab appointment here for a blood draw and was in and out within 10 minutes. Super fast and efficient. My lab tech was also very warm and friendly and needle stick was smooth and painless."