The Thermal Bathhouse & Spa at the Arlington 239 Central Avenue, Hot Springs, AR 71901

"The services in the spa were great, especially Julie, she was very nice and attentive . Unfortunately, I am extremely upset with the front staff. I called and booked my appointment a couple weeks in advance for a girl's birthday weekend of facials and massages in the bathhouse/spa. I called the Friday before and confirmed, again facials and massages for about 4 people, they confirmed. Arrived there the day of, they said we didn't book any massages, only facials. They were all booked up and didn't even offer to book us another day, or try to move some things around. Nothing. Completely ignored the fact and no apologies. They just continued ringing up for the bath and facials. Completely ruined my birthday weekend."

"Shadow guided us through the baths with ease. She explained the process and I felt comfortable the whole time. It was great!"

"This was my first time in Hot Springs with my bestie and we were looking forward to the thermal bath and spa services. The only reason we booked our services at this hotel was because the other bathhouses were fully booked. Although the hotel is historic it’s in desperate need of repair. They should close it and do a full renovation. I’m sure there is a way to renovate and keep some of the historic charm. The ladies that work at the bath house are super sweet, which made my experience pleasant. Be prepared to get naked while they wrap you in a sheet and lead you to the waiting are and to your bath. I would recommend you bring flip flops or better yet, they should offer you some disposable flip flops just so you are not walking around barefoot. The facial was okay, the lady who did my facial didn’t tell me what she was doing along the way, so more communication would be appreciated. The massage was great, no complaints there. The place needs a deep cleaning just because it’s old shouldn’t be an excuse for it to be dirty."

"A very unique experience. Feels like staying in a Time Capsule 100 years back in time. We had a historical room with the spectacular view. I hope places like this will be preserved."

"Old world charm, yes, but the building is in shambles. Yes, it's 96 years old but it's broken and seriously needs A LOT of work. The bathhouse was great. The Attendant Jimmy was off the charts, best customer service I've had in Arkansas. Cat was my massage therapist and she was awesome! Air force veteran and we all stick together. The seafood buffet was awesome and the breakfast the next morning was almost as good. We purchased the romance package for Valentine's day. I'll be back for the spa but the hotel is not worth the price."