Hilton Garden Inn Minneapolis University Area 511 Southeast Huron Boulevard, Minneapolis, MN 55414

"I loved the secure parking! I didn't worry about my car the entire trip and that was very important. Also, the location was exactly where we needed to be. 5 stars for secure parking and location. The linens were really rough and scratchy. The room was small and starting to show some wear. The mattresses were very uncomfortable and hard to sleep on. The pillows went flat immediately. There was only decaf coffee in the room. All the vending machines have been removed from the property. The pantry downstairs was bare. The restaurant/bar was closed. Breakfast was $18. It was a little bit of a food desert and we had to order in but would have preferred not to. All of the staff were attentive and the housekeepers greeted us in the halls. The halls are also showing wear. This hotel needs some TLC and food options. Also, this hotel put $180 hold on my card at check-in; that was fine--I agreed to that. But, then they pre-authed my card for another $155 card. Eventually the $155 turned to a charge but the other $180 pre-authed stayed on my card from Feb 22nd to March 1st. I was glad that I put the room on a separate card but it doesn't seem like a good business practice to tie up funds for a hotel that caters to the medical community."

"Great location for the activities that we had planned on Campus. The hotel was very clean and super quiet. The bar was closed when we arrived back from the hockey game but we were ok with that. I would definitely stay there again."

"This hotel is very clean and updated. Not only that, but the warm and welcoming customer service experienced during check-in is consistent with what I've experienced at Hilton Hotels. They have a nice pool area with a hot tub, I regret not bringing my swimsuit! If I come back to this area, I will definitely stay again!"

"In case you haven't checked the expedited booking hotel sites, it is tough to find lodging less than 1.5 miles from Universal Studios and CBS Radford because everything seems to be "better" but way more expensive or cheaper but way more sketch. So, this was a great choice. It was important to me to be close to CBS Radford because I was in town to shoot the game show "Blank Slate" on the Will and Grace lot (Rosita says hi). A non-disclosure agreement keeps me from telling you if I won the $10,000 prize, but let's just say that next time I am in town, I'm probably staying in the discarded needle suite at the "Bed Bug Inn". PROS. SERVICE. Check-in is at four, but the guy was gracious enough to let me get into a room around 2:30pm, not exercising his right to make me wait. (This only works if you are nice, so don't act entitled or quote my review). And, when I got there my room smelled like cleaning products, Members Only cologne, and an essential oil spill at The Body with the strength of a clothing store mall. It was Abercrombie and Retch. My point is, the guy assured me that this smell is from the non-toxic cleaning supplies, a scent that goes away in a half hour, and one of the reasons they air out a room before premature guests (like me) come in). And, he offered me a different room, offering two other choices. He also said I could leave the door open even though I was leaving for a haircut. CLEANLINESS. The room was clean, modern, and simple, with no carpet, curtains, or clunky bedspread. Big comfortable bed, flat screen TV, and mini-fridge. The massive air conditioner was already on when I checked in. They have a "Fan Only" option that allows for white noise. Don't mistake it for the "Only Fan" option which makes it cross its eyes and stick out its tongue. The bathroom has a wide sink with the incredibly bright lighting like a Sugarfina store, allowing you see your back teeth through the pores of your nose. The fluffy towels of assorted sizes had the slight smell of bleach that would turn on a German and the shower was wide with a big shower head, glass doors, and products that actually lathered. COTTAGES. I highly recommend the south side of the property has about ten freestanding cottages, which means you have your own carport (except for Room 101, closest to the entrance) and you have nobody above you and you have no shared walls. The north side is more like a typical motel with parking spaces and neighboring walls. PR Including this list (which I admit is nitpicking) allows me to keep up the five star review without reservation. The room is clean, but it could use a few small touch-ups (scuffs). My fridge (101) made a clunking sound twice a minute so I had to unplug it to sleep. Also, my alarm clock did not work, and no, I didn't mix up PM with AM or AD or BC, the radio wouldn't even play when I tested it. Though the extra large shower head allows for tall people and provides a lot of water, the water pressure could be better (it's not bad, but it's not stellar) and the water sneaks out between the glass door gap. The biggest issue for me (at least for Room 101) was the all-night road noise of Ventura Blvd that I couldn't drown out with the fan. And, of course, there may be an initial overpowering smell of cleaning supplies that require airing the room out, Advil, or sticking broken cigarettes up the nose like cops finding a school bus full of corpses."

"As a disabled combat veteran with a service animal, I felt singled out and targeted by the individual working the night I checked in. I had drove 800 miles and was tired and ready to rest. I forgot that my assistant had his service animal too. As we approached and my assistant was going to the desk to check in his animal. Both dogs were excited and mine is a 15 week old puppy (still in training but fully registered with South Dakota Service Dogs). After passing both dogs he mentioned mine particular was not a very well behaved animal. I apologized and promptly went to my room. Later I was going to pool (without a t-shirt) and I was told that that is not appropriate and I must change in the changing room. I was so upset the next day that after my appointment I ended up checking out and leaving. I drove the 800 miles home. Overall, and as a disabled combat veteran and future Doctor of Education, I would be very cautious staying at this Hilton. I have contacted upper management, but I would like to see some corrective follow through in this. Ps: I watch the bar tender pick his nose before he served us our meal. I am very sure a review of the cameras would show on 10-2-2023 around 1700. He went on to refuse payment by cash for the meal. Very disappointing stay. Probably my last time staying there. I hope to get a refund as this was not a comfortable stay."