Lowe's Home Improvement 2330 North Reynolds Road, Bryant, AR 72022

"Placed a large delivery order with them. Over $5,000. Items missing & items not delivered. Each time I call I am placed on hold between 30min-1.5 hours. I still have not received a full refund for the items not delivered. This has been 3 weeks now. Any time a message is left, nobody returns the call. This place is a joke. Absolutely never order anything for delivery. Management is an absolute joke. Customer service is non existent. I will also add that Lowe's Corporate has been extremely unhelpful as well. Save your time & money. Go to Home Depot."

"Fernando in the flooring section provided the best customer service I have ever encountered at Lowes. He was extremely knowledge regarding the products and was so helpful in helping us find exactly what we wanted. Thank you Fernando!!!"

"I only gave 3 stars because I went in to lowes today and asked for help finding a product. The employee proceeded to tell me he had 100 peices of wood to load for an order BUT what did I need. I advised him that is not my problem as I am a customer and it stated it again. He was behind the pro business counter down by they wood.. he did not have a name tag.He was very rude and disrespectful. I went back later and had amazing associates who help with checkout and apply for their card. I'm glad I went back but that one associate almost made me not."

"I purchased 5 items for pickup for my fireplace. The box of firelogs was supposed to have 6. When I opened the box to use one.... it only had 3! Then, I opened up my new fireplace tool set. I noticed right away the two black zip ties from the factory had already been cut and was loose in the box. No hardware to put it together. Does Lowe's shop from the return pile to put in your vehicle now? Will never go back. Home Depot has never done me that way.... yet! And based on the customer service reviews at this store I better not have an issue with that today when I shouldn't even have to be going back in the first place."

"I purchased a 48-gun safe for my new store. The delivery team (who spoke no English) proceeded to drop it off the back of the truck and destroyed the windows of my store. They arrived without the proper equipment or obvious training. As such, they destroyed the safe and did an estimated $5k-$6k in damage."