GameStop

"The gentleman working the front was super polite and quick."

"Matt was great and helped us save a lot of money on our big purchase of a Nintendo switch. Service goes beyond the average game store!"

"Don't go here they will not except trade ins if it's open even if you have a proof it's yours."

"Very friendly and knowledgeable. Their willingness to assist customers is something you don't get in other places. Store was very clean and well organized."

"This location was once solid, but after my last visit, I don't see any reason to return. Gamestop has two big metrics they force their associates to meet - pro memberships and game warranties. Because their jobs depend on selling as many as possible, there have been reports of them engaging in some dishonest practices to meet their goals. Yesterday evening I found myself on the receiving end of such an attempt. I was purchasing some games, and the associate, instead of asking me if I wanted to add warranty protection to them, took it upon himself to add the charges to each game. I would have chalked it up to a simple error, but during payment he clicked out of the transaction summary screen so quickly I was unable to read it. When I realized what had been done and asked, he had a really well practiced response, saying "When these games go back up, you'll have protection." That made no sense to me, and I replied that my understanding was the warranties were optional. His coworker said, in an irritated tone, "Just refund him." During the refund process, he balled up my receipt and threw it in the trash, giving me instead a refund receipt with no purchase details. When I asked for my purchase receipt, he fumbled with the system unsuccessfully and gave me back my now trashed original receipt. Before I could say a word, the irritable coworker said to me, again in a nasty tone of voice, "Those are clearance games, so you can't return them." Basically I believe they tried to tack on some warranties to make their district management happy and hope I didn't notice. If they did it to me, chances are they have been doing it to a lot of customers. On an unrelated note, either one or both of the associates has poor personal hygiene, as the smell of body odor in the store was very potent, and it only got worse the closer to the two I got."