CVS

"This pharmacy: 1) “lost” prescription information suddenly, and I had to go through a long process to explain to my providers that I know they’d already sent all the prescription information months ago for recurring medications, but they had to send it again. 2) never answers the phone. Many times I’ve been on hold for over thirty minutes without anyone picking up. 3) assured us they were working on a prescription, asked my husband to wait, and after over an hour finally said they didn’t have it. After me going over again a few days later, they suddenly told me they actually didn’t have it, nor did they expect to get it. They held my prescription hostage and never let me know! 4) would not give me a straight answer about another medication they may not have, and would not transfer the prescription, give me an estimated arrival time, or help me in any way. You are a customer-facing business. You are therefore expected to provide some kind of customer service—just the basics would be great. I cannot believe the level of negligence and disorganization at this branch."

"Ok, I think a lot of you that are you are bashing this CVS should take a step back. Being and understanding person when people are working a job, that is under staffed. These people are working very hard to do jobs ment for 3 or 4 people. Some understanding would be great! I watch the lady in front of me make the pharmacy tech cry. I have always gotten very good service. People need to look in the mirror. Spread some happiness, not sadness! Happy Holidays."

"This place is a center of mismanagement. I had a prescription in process for a week that was then cancelled. I had to make a second request to fill it. Five days later it was still in process. A phone call to the pharmacy is not possible because they do not answer the phone, so I had to go to the store. I was told they would expedite the order, and it would be ready in 30 minutes. An hour later I was told they were out of the medication and it would be 2 business days before they would have it. Considering that this happened on a Friday, I will be without my medication until at least Tuesday. This is not an isolated incident. It happens consistently for both my prescriptions and my husband’s."

"I waited on the phone to speak to a pharmacist for almost 2 hour, no joke, and then when I got irritated I went to the store and was told by a short older lady with grey hair that they do not answer the phones when they are busy. Not only is this a bad practice it wrong to leave patients hanging. Then she she was rude and disrespectful to me and very short. I still did not get to speak to a pharmacy person."

"I have been waiting 1 hour for the drive thru pharmacy. I would have left by now but the cars behind me have blocked me in. There were only 2 cars ahead of me when I arrived. 1 hour later, there is still one car ahead of me who appears to not have been helped yet either. I recommend closing this pharmacy if it cannot function in a timely manner regardless of the cause. It is not respectful to your customers or employees."