Chenal Family Therapy - North Little Rock Office

2504 McCain Boulevard, North Little Rock, AR 72116

"I have been seeing someone at this clinic since 2018. I started with one therapist after I retired, although I had other insurance, Medicare became my primary and she wasn’t one of the therapists who took Medicare. Shortly after she left the practice. . I had to be self pay, so I was assigned to an intern. Once she became certified I had to leave her. I finally got with my third therapist and we clicked! She was tremendous help to me. Then I get a call that she is no longer with the practice. I was left at a very critical time, dealing with mess of issues. Haven’t tried to find another one yet, as I think I’m somewhat traumatized. Not sure why these clinicians up and left, but can’t help but wonder."

"Felt unwelcomed just through an email exchange they kept on pushing for my bank details. Super shady. It felt so cold and unwelcoming I decided not to book my first appointment after all."

"Well my daughter goes to this clinic and woke up sick this morning running a fever. When I called the number listed in the text message sent out with the appointment reminder they said they would leave a message with the office and this was around 7:45. I waited over an hour for a call back so finally around 9:30 I called the office number, waited 10 minutes for someone to answer and when I explained the situation they said they would then charge me $100 to cancel the appointment due to short notice since her appointment was today. I can’t believe how money hungry a clinic who praises themselves to help people with their problems. And what’s worse is there has been no communication from the therapist to me about my daughters progress or what I need to work on at home with her. This is definitely the last straw and I will not be going back. Despicable. If I could give no stars I would."

"I’m seeing Dr. Haselow there and I really like her. BUT, this is the coldest, most uncaring health facility I have ever been to, and in my 76 years I have been to a lot of clinics. They act like their patients are the enemy. And don’t expect to have emails or phone messages return promptly or even in a reasonable time. I’m switching clinics, I just can’t stand any more of this place."

"I love my therapist Elizabeth, when I get to actually see her. but lately she has had personal issues come up one after another, that have caused to me to have to reschedule over and over, which is getting old. They also said I was on a probationary period, which I've never heard of, but they got it straightened out. But I still never received welcome email to schedule online, plus i'm on hold long periods of time, once for over ten minutes just to tell me my therapist was going to be out. they need more than one employee working scheduling and billing, unprofessional."