Heritage Auto Body 520 Coon Rapids Boulevard Northwest, Coon Rapids, MN 55433

"I've never left a negative review before, but unfortunately, my experience was terrible. Everything from their communication to the timing of the actual work was poor. I let my insurance company know that they should be removed from the recommended repair partners list. After the repair took 3 weeks longer than they communicated it would, I was told to pickup by 5:00pm. I was waiting for my vehicle until after 8:00pm that night. It just wasn't good."

"I stopped at Heritage for an estimate to repair my van. The parking lot was practically empty, and no customers inside. When I walked in I didn't even see anyone working. After a few moments a guy walked out and asked if he could help me, and I told him I would like an estimate. He asked if I had an appointment, I said no. He then said he could schedule one for me to come back. No thanks, I've never needed one anywhere else, and I was the ONLY customer there. I'll stick with Modern Auto Body in Brooklyn Park. They welcome everyone with a smile, and treat you like a good friend while you are there. Even if they have 5 people waiting (they usually do), they will make sure you get taken care of. Do yourself a favor and go see someone willing to do their job. I would expect appointments at a dentist, doctor, or even at a credit union, but not here. Do better Heritage, you lost my business."

"Went off the road on Christmas Day and landed in a snow bank. Heritage Auto Body fixed my car perfectly. They worked with my insurance and got me a free loaner. The customer service and technicians did a great job. Thank you!!"

"I went in to get my scratches and dents fixed through my insurance, since someone had opened their car door into mine several times. When I went in the front desk person was very nice. The repair person came out and looked at my car and made a note on where all of the scratches and dents were. It took them a normal amount of time to fix it, which was fine. However, the loaner car they gave me was awful. About a week later, they called me to let me know that my car was done, and then to pick it up in the morning, no specific time in the morning. So, I came at 11am to pick up (waited about an hour to get my car), and I got yelled at by the repairman that I didn't pick it up on time. I didn't know that 11am was not morning time.... Also, when I picked it up they didn't even fix underneath my door handle, which they had known about, so I had to bring it back another time to get it fixed. They were very put out that they had to fix the last part they were supposed to."