Potbelly

"Ordered skinny chicken salad. There was so little chicken salad on it that is was mostly lettuce and tomato. Shame because it is a good sandwich ( usually) but has to be a sufficient quantity to amount to more than the "fixins"."

"The person training the new staff shouldn't even be working with customers. I was sitting waiting for my online order when the long haired blond woman snapped at the customer at the register for asking for a bag. It was unnecessary that she acted like that. Once he left, she bad mouthed him to the new employee while other customers were in the restaurant. Then I continued to wait my turn as another person came in waiting for their online order. Since he walked up and asked if his order was ready, she said I will work on yours because the other person isn't here. I was there! So my sandwiches sat there getting cold as she completed his order. When I walked up asking about my order, she then raised her voice at me and told me to be patient. She then hands me my bag with a huff. The food was good even though it was cold, but the service was absolutely disgusting."

"I can only get an order delivered to my location from this store, because the website doesn't let me change stores. They don't have any drivers and their DoorDash system isn't working, so my order just didn't go through. They also don't allow orders over the phone despite their phone system saying they do. And the website has a permanent error when trying to log into my account, so I can't even access my store rewards. The food is good when I can actually get it, but I have never had a good delivery experience with them."

"Ordered The Italian and a bag of chips for delivery. Customer Service made my sub with care, wasn’t messy when I unwrapped it. Sub was seasoned nicely, salami, old world capicola, pepperoni, mortadella, and provolone on a toasted multi grain. Was impressed they use Zapp’s brand for chips. Love those. It’s also nice they offer “Skinny” “Big” or “Original” sizes depending how hungry or healthy you want to go. Keep up the great work!"

"Absolutely disgusting. In my sandwich was a dirty sauce cap, like what you’d see on the top of a mustard bottle. Completely unacceptable, unsanitary, and a choking hazard. Never again will I be back, management needs to address this with the lady making sandwiches today (11/13)."