The UPS Store

"I went to ship 10 sheets paper in a Manila envelope. The desk lady after not helping the guy in front us of us at all, she tried to charge me 55$ for 5-7 day ground 40 miles away.her explanation of why it costed so much was it happens sometimes. She was hard to understand because she spoke very softly. I go to usps and shipped the same exact Manila envelope for under $4. She was either ignorant and not good at her job or was trying to scam me. Know the prices of things before you go because you might be taken advantage of. Avoid this place.."

"I was told I couldn't be helped because they close soon. I walked in the door at 3:53, they close at 4:00. I get it, I was rushing at the end of the day, but close of business is 4:00."

"I was inside before 4 employee was on the phone and didn’t take my return because she stated I came in after 4pm when she was on the phone and took the customer ahead of me."

"Jaanvi - was so awesome, she really helped me and was a pleasure to work with. Great Employee!!!"

"When I dropped off a package to this location, a staff calculated the rate of $59 for ground shipping a regular 6-pound package, which was higher than it should be ($25) based on UPS shipping rate. I asked the staff to refund the rest. The staff didn't know how to operate (seems new hire). Then I told the staff I would stop by the next day for refund and the staff confirmed to save my package for the next day. By the time I stopped by the second day, a different staff told me the package was alreay shipped so they cannot proceed the refund. The third day, I stopped by again and try to argue about this, they said the UPS shipping rate online is always lower than franchise; when I showed them the rate on UPS website, they changed to say package should only be saved for up to two hours in the store. But when I check the UPS tracking detail for the package, it showed the package was not picked up by truck until the end of the second day...I gave up geting my refund. The lesson l learned, pay your shipping fee online before going to the UPS store. The staffs in UPS store in this location is just careless and unprofessional at all."