PurMaid

"Well where do I start? MY HOUSE LOOKS AMAZING! I have 4 boys running around the house and they cause a lot of destruction. For weeks prior, I thought to myself “gone are the days where I have a clean home”. My job requires a lot of my time, so between work and my children I just didn’t have time to do many chores around the house. That’s when I started looking into a housecleaning service. I stumbled upon purmaid and I fell in love with their website. They have such an elaborate and clean looking website, I was hoping their work was the same, so I went ahead and called in a booking. Their customer service was very pleasant to speak to, and knowledgeable, I had so many questions for them. After a decently long exchange of questions and answers, I was able to get booked into their schedule on the day that I had requested. The Maids arrived well on time, I was anticipating their arrival between 9:30-11:30 and they arrived around 10:00, they emailed me the day prior with the arrival time, so I knew well in advance. I knew that I would not be able to stay at home while I had my house cleaned (because of work). So, after meeting the team (whom was very sweet) I decided to trust them. Hours later I arrived back at home and everything looked so clean and shiny and the house smelled so great! I could not be happier with my visit from purmaid. I will be calling soon to set up regular service!"

"I set my appointment 3 weeks in advance for the Monday prior to Thanksgiving. My appt time was 12:30 pm. I asked for 3 cleaners for 1 1/2 hr as I wanted a 'detailed - thorough' EVERY thing clean - cleaning. After calling twice, I finally received a call appx 3:40 that the crew was on their way. OK. Late but OK. At 4:00 a young man & 3 ladies arrived. The first thing I told them was that I wanted a 'thorough' clean. Perhaps I needed a dictionary to properly explain the definition of Thorough. Exactly 40 minutes later I was told they were done. I looked in the one bedroom that I had specifically pointed out what I wanted done figuring that I wouldn't have to 'explain' every small detail as well. What I pointed out 'was' done but that was it. I looked at the main bath which has a pedestal sink and the pedestal had not been touched, nor had the glass shower doors been cleaned on the inside. I will mention here that this house was 'not' dirty but the details needed to be attended to. These were things that I would have thought would be cleaned in a 'normal' Any Day cleaning, not just for a 'Thorough' clean. At best this clean was a generic Swiffer clean. They moved NOTHING to dust. books were not dusted, just wiped around. a small end table by the sofa was not moved for vacumming (a small/light weight little table) so it wasn't hard to see that it needed to be moved as you could see the dust behind it. After they left is used a wet rag on my tile floor which came up filthy. This company has a sparkling shiny website but pictures in this case were a severe misrepresentation of their service! If you want a Swiffer clean these are the folks for you. If you want a sparkling clean find someone else! Not worth my time or money!"

"While we were out of town for Christmas I received a PayPal invoice from PurMaid for the standard cleaning fee which I canceled as I knew my wife had sent a request to skip the service. We emailed and were told that her cancellation had not been received in time and so the service was performed. We were fine with this until I realized that we typically leave a key for them the day of service so I was not sure how they got in the house. The company said they keep an spare key in the office for emergencies. I have now emailed the company on three separate occasions asking them to resend the invoice so I can pay it because they did complete the service. I also ask if we had ever authorized them to make a copy of our key as neither my wife nor I remember providing approval to do so. As of this afternoon I have received zero response. I am trying to pay them for the work that they did but I am more concerned about them having a key to my home. The complete and total lack of response is concerning as they historically have been quite prompt with responses to any questions we have had. I am getting the feeling they won’t respond because they are making copies of keys without approval from their clients."

"landlord had our place cleaned up. for his appraisal. and wow we could not have been happier having a toddler and not having to worry about toxic cleaning supplies. 5 stars to the crew we had over here in Tucson, Fast and Efficient without sacrificing quality. only - would be i cant have them out on a regular basis!"

"Today was the fifth time i have used planet huggers....the one woman on today's team has been at all five cleanings, three different houses....she is amazing! the whole team is, each one has been...efficient, sweet, ready to listen and do what i have as my priorities....i would never use anyone else for my cleaning needs! A+ service, from booking online, to the finished product...my clean house!!!!"