Biltmore Mailboxes Plus

"My account was charged a $73 storage fee for an oversized package I personally picked up the day after it was delivered. The manager charged my account before updating the computer from his paperwork. Said he had been busy. His attitude was very nonchalant and basically implied this happened because my pick up wasn't scheduled. In lieu of an apology I was told my money would be refunded in 5-7 days. It's been over 7 days and still no refund. The lack of good customer service in this scenario had me furious not to mention the chaos this unexpected charge caused my account. When you have people working that lack integrity and take no pride in their job and don't care about the people they are servicing I guess this is what you get! I've been doing business with Biltmore Mailbox for over 7 years and the quality of service and attitude of the staff definitely needs improvement, and probably new management."

"Good experience picking up mail and stamps. Lady at the front was informative and walked me through sending and receiving packages. Bought the dog scratcher tickets and lost all of my money. I wouldn’t recommend buying the scratchers… otherwise a great experience with efficient customer service"

"Used for iPostal services. No charge for picking up mail, which was great, but often slow to remove it from my electronic mailbox. This location was also slower to process requests like scanning or forwarding than other locations I had used for iPostal services. However, the mailbox did still help make things more convenient for a time."

"Biltmore Mailboxes Plus provides horrible customer service, precisely Hailey, the "manager". She sent my package back to the sender without notifying me. I called first thing in the morning to inform her my package was being delivered, and it was returned, completely disregarding the notice. When I called to follow up Hailey began to yell at me over the phone and talk over me, even though the mistake was on them. I closed my account with them and found a new private mailbox. I agree with Emily below, the staff is rude and they definitely don't perform what they advertise on their website. Their service has significantly gone down hill over the last year or two. I've been wanting to get rid of them for a long while, and I finally did. Don't bother with these clowns."

"We have had our PO Box with Biltmore Mailboxes for about 2 years now since having horrible experiences with our local post office. They are amazing. Not one package lost, consistent notifications anytime we have a delivery. Great service from all the employees and we love their family doggo that makes regular visits. Always very friendly and so convenient. Zero complaints whatsoever about this company. Highly recommend if you live or work in this area for mailbox. We had several packages that our local post office “lost” and it cost us over $2000 in their errors before we became customers of Biltmore Mailboxes and we will stick with them forever going forward. Cannot compliment them enough."